Senior Quality Manager

1 week ago

Indore, India TP Full time

We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations and develop corrective action plansClient & Stakeholder Management (3rd Party Client Management)Experience with Six Sigma, COPC or Lead MethodologiesMinimum - Green Belt CertifiedIn a leadership/managerial role for at least 2 yearsStrong Knowledge of QA Tools, call center metricsProficient in PowerPoint and QA SoftwareSupports Innovation & Continuous Improvement

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior quality manager

    1 week ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • ▷ Urgent: Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: - Develop and implement QA Frameworks, SOP's and evaluation processes - Analyze call/chat/email evaluations, identify trends, and suggest improvements - Ensure Compliance with client specific KPI's and service level agreements - Report Key Quality Metrics - NPS, FCR, QA Scores - Drive RCA...

  • Senior Quality Manager

    5 days ago

    indore district, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    1 week ago

    Indore, Madhya Pradesh, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes.You...