▷ Urgent: Senior Quality Manager

6 days ago

Indore, India TP Full time

We're hiring || Senior Manager Quality || Indore Job Specifications: - Develop and implement QA Frameworks, SOP's and evaluation processes - Analyze call/chat/email evaluations, identify trends, and suggest improvements - Ensure Compliance with client specific KPI's and service level agreements - Report Key Quality Metrics - NPS, FCR, QA Scores - Drive RCA for quality deviations and develop corrective action plans - Client & Stakeholder Management (3rd Party Client Management) - Experience with Six Sigma, COPC or Lead Methodologies - Minimum - Green Belt Certified - In a leadership/managerial role for at least 2 years - Strong Knowledge of QA Tools, call center metrics - Proficient in PowerPoint and QA Software - Supports Innovation & Continuous Improvement

  • Senior Quality Manager

    6 days ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    6 days ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    6 days ago

    indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    5 days ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    6 days ago

    indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    4 days ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • Senior Quality Manager

    5 days ago

    indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    2 days ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    22 hours ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • [Urgent Search] Quality Assurance Manager

    4 weeks ago

    Indore, India INFOCRATS Full time

    About the Role We are looking for an experienced QA Manager to lead our Quality Assurance team. The ideal candidate will excel in manual and automation testing for web and mobile applications, mentor QA teams, implement effective strategies, and ensure high-quality software delivery. The QA Manager will be responsible for overseeing the Quality Assurance...