Customer Care Executive

3 days ago

Navi Mumbai, India Hyva Full time

About Us Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers. What You’ll Be Doing: For this role, you’ll handle customer calls, monitor service requests, prepare reports, and coordinate with dealers to ensure smooth operations. Customer Call Handling & Escalation – Be the first point of contact and ensure every issue is addressed with care and urgency. Monitoring Open Calls – Track service calls and escalate delays due to parts unavailability. MIS Reporting – Prepare insightful reports on parts and service performance. Dealer Correspondence – Communicate clearly and professionally with dealers to resolve issues. Outstanding Follow-Up – Stay on top of every open item until it’s resolved — no loose ends What You Bring: Bachelor of Mass Communications with strong proficiency in English and Microsoft Excel Minimum 2 year of experience in customer service or support roles

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