
Evening Customer Service Centre Advisor
2 weeks ago
Experience: 2 to 4 years
Shift Timing: Night Shift (US Shift Hours)
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Handle inbound and outbound customer calls from US clients.
Resolve queries related to products, services, billing, or technical issues.
Ensure high levels of customer satisfaction through prompt and efficient service.
Adhere to process workflows, scripts, and quality standards.
Graduate in any stream.
~2–4 years of experience in US voice process/customer support.
~ Excellent verbal communication skills in English (mandatory).
~ Familiarity with CRM tools and call center software.
~ Ability to work night shifts and meet performance metrics.
US accent experience supporting North American clients.
Competitive salary and performance incentives
Career advancement opportunities
One-Year retention bonus
Allowances
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