QAAgility Technologies | System Specialist

3 days ago


bangalore, India QAAgility Technologies Full time

Job Title: Cloud Computing System Specialist (IT-SME)


Job Type: Onsite (Bengaluru)


Years of Experience: 5+ Years


Mandatory Skills and Experience:

  • In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
  • Basic understanding of Agile principles, methodologies and events.
  • Good communication, analytical and problem-solving skills.
  • At least 5+ years of experience with must have knowledge in Cloud computing systems (Azure/AWS SAAS, PAAS, AKS etc.), Azure DevOps (basics) and MS Power Apps.
  • Hands-on experience is application change & release management to drive the technical details during major release windows, along with Risk & Impact Assessment.
  • Should be skilled in handling complex scenarios during application outage and analyzing/validating cross functional issues efficiently.
  • Min. 5+ years of IT experience covering specification, design, development or implementation of IT solutions.
  • Min. 5+ years of experience within the pharmaceutical or other relevant industry, combined with general business.
  • 5+ years of experience within operation and maintenance of IT systems in large organizations.
  • Min. 5+ years of experience working with GxP requirements, validation & compliance.
  • Experience from working in a project oriented, international matrix organization.
  • Experience from working in service level-based organizations and managing service level agreements with customers and vendors with strong stakeholder management.


Key Responsibilities:

  • Responsible for day-to-day operation and maintenance of the Tulip platform and ensure that this is performed in compliance with the Company's QMS.
  • Overall management of ITSM activities & Operational verification.
  • IT Periodic System Evaluation.
  • Service Level Management.
  • Being involved in Audits and Inspection Preparation & Representation.
  • Collaboration with DevOps team.
  • Key linking resource between support and releases/projects.
  • Communicate critical issues/errors to DevOps team.
  • Collect information on new changes and releases from system managers (on projects) and share with support partners.
  • Business & Stakeholder management: Communication to system owners, LoB management, functional support teams/super users on support status and issues.



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