QAAgility Technologies | System Specialist
4 weeks ago
Job Title: Cloud Computing System Specialist (IT-SME)
Job Type: Onsite (Bengaluru)
Years of Experience: 5+ Years
Mandatory Skills and Experience:
- In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
- Basic understanding of Agile principles, methodologies and events.
- Good communication, analytical and problem-solving skills.
- At least 5+ years of experience with must have knowledge in Cloud computing systems (Azure/AWS SAAS, PAAS, AKS etc.), Azure DevOps (basics) and MS Power Apps.
- Hands-on experience is application change & release management to drive the technical details during major release windows, along with Risk & Impact Assessment.
- Should be skilled in handling complex scenarios during application outage and analyzing/validating cross functional issues efficiently.
- Min. 5+ years of IT experience covering specification, design, development or implementation of IT solutions.
- Min. 5+ years of experience within the pharmaceutical or other relevant industry, combined with general business.
- 5+ years of experience within operation and maintenance of IT systems in large organizations.
- Min. 5+ years of experience working with GxP requirements, validation & compliance.
- Experience from working in a project oriented, international matrix organization.
- Experience from working in service level-based organizations and managing service level agreements with customers and vendors with strong stakeholder management.
Key Responsibilities:
- Responsible for day-to-day operation and maintenance of the Tulip platform and ensure that this is performed in compliance with the Company's QMS.
- Overall management of ITSM activities & Operational verification.
- IT Periodic System Evaluation.
- Service Level Management.
- Being involved in Audits and Inspection Preparation & Representation.
- Collaboration with DevOps team.
- Key linking resource between support and releases/projects.
- Communicate critical issues/errors to DevOps team.
- Collect information on new changes and releases from system managers (on projects) and share with support partners.
- Business & Stakeholder management: Communication to system owners, LoB management, functional support teams/super users on support status and issues.
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