SDK - Customer Support Developer

4 weeks ago

india Trantor Full time

About Trantor:Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets.Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centres in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.Please visit us at: https://trantorinc.comJob Description:Engage in the programming and troubleshooting of Linux/C++ SDKs for Cisco Silicon One™-based devices.Analyze customer-reported issues, reproduce bugs, and implement fixes using advanced debugging techniques.Interact directly with customers, providing high-quality support to diagnose and troubleshoot issues.Perform code analysis, review logs, and trace issues to provide actionable solutions.Conduct unit testing and integration testing as part of the debugging and troubleshooting process.Use techniques such as breakpoints, binary search, memory debugging, and core dump analysis to solve problems.Collaborate with Cisco R&D teams to escalate issues and ensure seamless integration between hardware and software.Maintain version control for debugging purposes and isolate external dependencies.Key Responsibilities:Proficiency in developing/debugging SDKs or device drivers using C++.Strong debugging skills, including log analysis, usage of logging/tracing, core dump examination, and static analysis.A minimum of 5+ years of experience in software engineering and debugging.Excellent communication skills, with the ability to interact confidently with customers and stakeholders.Ability to work under pressure, maintain composure, and deliver solutions in time-critical customer-facing situations.Experience with network processors, particularly Cisco's Silicon One, is a plus.Basic familiarity with SONiC is preferred but not required.Knowledge of network protocols (Ethernet, TCP/IP) and communication protocols (I2C, SPI, USART, PCI) is a plus.Preferred QualificationsExperience with SONiC, SAI, and ASIC SDKs is an advantage.Experience with Makefiles, Linux environments, and ARM microcontrollers.Familiarity with additional programming languages such as Python and tools like SWIG.Ability to conduct code reviews and optimize performance through integration with different Cisco systems.

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