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Customer Support
1 month ago
- Provide timely and accurate responses to customer inquiries and issues via multiple communication channels.
- Assist customers with product inquiries technical troubleshooting and account management.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Coordinate with other internal departments to ensure prompt resolution of customer concerns.
- Maintain indepth knowledge of company products services and policies to provide comprehensive support.
- Upsell and crosssell products or services to maximize sales opportunities.
- Perform administrative tasks related to customer accounts and inquiries.
- Contribute to the creation and maintenance of knowledge base articles and support resources.
- Participate in continuous training and professional development to enhance customer service skills.
- Engage in proactive customer outreach to gather feedback and identify areas for improvement.
- Meet and exceed key performance indicators related to customer satisfaction response times and resolution rates.
- Utilize customer relationship management (CRM) systems to accurately document interactions and manage customer data.
- Assist with special projects and initiatives aimed at improving the overall customer experience.
- Adhere to international compliance regulations and privacy laws during customer interactions.
Required qualifications:
- Fluency in English and at least one other international language.
- Prior experience in a customer service or support role preferably in an international setting.
- Proven ability to effectively handle difficult customer situations with diplomacy and tact.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
- Demonstrated problemsolving skills and the ability to think on feet in fastpaced environments.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Empathetic and customerfocused attitude with a passion for delivering outstanding service.
- Proficiency in using customer support software helpdesk systems and CRM platforms.
- Ability to adapt to changing priorities and work schedules to accommodate international time zones.
- Knowledge of international culture and business etiquette to effectively communicate with diverse customer base.
- High school diploma or equivalent; additional education or certifications in customer service or language fluency is a plus.
- Willingness to work flexible hours including weekends and holidays as required in an international support role.
- Understanding of international trade regulations customs and import/export processes is advantageous.
- Commitment to upholding confidentiality and data protection standards for international customer data.
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