Customer Support Engineer

3 weeks ago

india SuperAGI Full time

About SuperAGI:

SuperAGI is at the forefront of innovation, providing cutting-edge solutions in the AI and automation space. Our mission is to empower businesses to harness the potential of AI agents, enabling smarter decisions, faster growth, and transformative results. As a part of our team, you'll contribute to an exciting and fast-growing sector of AI technology while supporting customers in overcoming technical challenges.


Role Overview:

As a Customer Support Engineer at SuperAGI, you'll be the front line of our customer interactions, ensuring a seamless experience with our AI agent platform. You will work closely with our clients to resolve technical issues, provide guidance on product usage, and collaborate with internal teams to ensure customer satisfaction. Your role will be vital in improving product functionality and fostering long-term customer relationships.


Key Responsibilities:

  • Respond to customer inquiries, providing prompt and effective technical support for SuperAGI's products.
  • Troubleshoot and resolve technical issues related to AI agent functionality, integration, and performance.
  • Work closely with the engineering and product teams to identify, document, and report product bugs and customer feedback.
  • Provide training and product guidance to customers, ensuring they understand how to maximize the value of SuperAGI solutions.
  • Escalate complex or critical issues to the appropriate teams while ensuring transparent communication with customers.
  • Maintain detailed records of customer interactions and troubleshooting steps, contributing to knowledge base articles and customer resources.
  • Continuously stay updated on SuperAGI product developments and AI trends to provide proactive support.
  • Assist in onboarding new customers and help them integrate our platform into their existing systems.


Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience of 1-4 years in a technical support role, preferably within the AI, SaaS, or automation sectors.
  • Strong knowledge of AI systems, APIs, cloud platforms (AWS, Azure, GCP), and relevant programming languages (e.g., Python, JavaScript).
  • Excellent troubleshooting skills and the ability to resolve technical issues in real-time.
  • Effective communication skills, with the ability to explain complex technical concepts to both technical and non-technical users.
  • Ability to manage multiple support tickets and prioritize tasks efficiently.
  • Experience working with CRM and ticketing systems.
  • Customer-centric mindset with a passion for solving problems and ensuring customer success.


Preferred Qualifications:

  • Experience with AI platforms, automation tools, or agent-based systems.
  • Familiarity with containerization technologies (e.g., Docker, Kubernetes).
  • Certifications related to cloud platforms or AI technologies.
  • Experience working in a startup environment and adaptability to rapid changes in product and customer needs.

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