Customer Support Manager
4 weeks ago
About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Responsibilities : Lead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective. Qualifications 3-5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
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Customer Support Manager
4 weeks ago
Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Manager
1 week ago
Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy- Working with top brands like Skullcandy,...
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Customer Support Manager
5 days ago
gurgaon, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. - Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing - 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy - Working with top brands like...
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Customer support manager
4 weeks ago
Gurgaon, India AiSensy Full timeAbout Ai Sensy Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App. Enabling 50,000+ Businesses with Whats App Engagement & Marketing 400cr+ Whats App Messages done between Businesses and Users via Ai Sensy Working with top brands like...
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Customer Support Manager
4 weeks ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensyAiSensy is a cutting-edge WhatsApp-based marketing and engagement platform that empowers businesses to grow their revenues through innovative WhatsApp solutions.Our MissionWe are a mission-driven and growth-stage startup backed by top investors, dedicated to helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, and Cosco achieve...
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Customer support manager
1 week ago
Gurgaon, India AiSensy Full timeAbout Ai SensyAi Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App.Enabling 50,000+ Businesses with Whats App Engagement & Marketing400cr+ Whats App Messages done between Businesses and Users via Ai SensyWorking with top brands like...
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Customer Support Manager
6 days ago
gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy- Working with top brands like Skullcandy,...
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Customer Support
5 months ago
Gurgaon, India Cohire Solutions Pvt Ltd Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
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Customer Support
5 months ago
Gurgaon, India Wellversed Full timeWellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...
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Customer Support
3 days ago
gurgaon, India Genpact Full timeDescription - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer support
19 hours ago
Gurgaon, India Genpact Full timeDescription - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
1 week ago
Gurgaon, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer support
1 week ago
Gurgaon, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
2 days ago
gurgaon, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
7 days ago
gurgaon, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support Director
2 weeks ago
Gurgaon, Haryana, India AiSensy Full timeAbout AiSensyAiSensy is a cutting-edge WhatsApp-based marketing and engagement platform that empowers businesses like Skullcandy, Vivo, Rentomojo, and Physicswallah to drive revenue growth via WhatsApp.Enabling 50,000+ businesses to effectively engage with customers on WhatsApp.Processed over 400cr+ WhatsApp messages between businesses and users via...
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Customer Support Service
5 months ago
Gurgaon, India Moehair USA Full timeWe are looking for high performing **Customer Support Service.** **Responsibilities**: - Prior experience in a customer support or customer service role, preferably in a **US market** environment. - Address customer inquiries, concerns, and requests, providing accurate and detailed information about our products or services. - Identify and troubleshoot...
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Customer Support Executive
7 months ago
Gurgaon, India Knorish Full timeKnorish is seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. As a key point of contact between the company and our valued customers, you will play a crucial role in ensuring exceptional customer experiences. - Responsibilities: - Conduct onboarding for the new sign-ups of the Knorish Platform. - Provide...
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Customer Support Representative
4 days ago
gurgaon, India Rentickle Full timeJOB BRIEF:We are hiring a Customer Service Representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a numberof communication channels.Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at alltimes. Responding promptly to...
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Customer Support
5 months ago
Gurgaon, India Step To Soft Pvt. Ltd Full timeExperienced - Min 1 year in blended process handling high end customers. Shift timings - 9 am to 10 pm - any 9 hours Salary - 40K to 45k Problem solving skills Good communication skills Good knowledge of customer support business confident in speaking Confident in speaking No cab facility **Salary**: ₹40,000.00 - ₹45,000.00 per...
