Lead - Customer Experience
2 weeks ago
We are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring seamless, consistent, and delightful experiences across all touchpoints.Key Responsibilities- Develop and implement customer experience strategies aligned with organizational goals.- Serve as the customer advocate, representing their needs and expectations in business decisions.- Map and analyze customer journeys to identify pain points and opportunities for improvement.- Collaborate with cross-functional teams to deliver consistent and frictionless experiences.- Define and track CX metrics (NPS, CSAT, CES, churn, retention) and present insights to leadership.- Establish feedback loops through surveys, focus groups, and analytics to continuously improve products and services.- Lead customer-centric culture initiatives, training employees on CX best practices.- Drive digital-first and self-service experience initiatives to enhance customer convenience.- Handle escalations and ensure timely resolution of critical customer issues.Qualifications & Skills- Bachelor’s/master’s degree in business, Marketing, or related field.- Relevant experience of 5+ years in customer experience, service excellence, or related domains is a must.- Strong understanding of customer journey mapping and CX metrics.- Excellent communication, problem-solving, and stakeholder management skills.- Ability to influence teams and drive a customer-first mindset across the organization.Key Competencies- Customer-centric mindset with empathy and active listening skills.- Strategic thinker with strong analytical and data-driven decision-making abilities.- Collaborative, with the ability to work across departments and levels.- Adaptability to fast-paced and dynamic business environments.
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Customer Experience Lead
2 weeks ago
Mumbai, Maharashtra, India Diamond Hands LLP (021. Trade) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Summary:The Customer Service & Experience Lead will be responsible for driving the company's vision of delivering world class customer engagement and support.This leader will build and scale a robust customer service function across multiple channels while designing experiences that strengthen trust, loyalty and advocacy among millions of users.This is a...
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Lead - Customer Experience
2 weeks ago
Mumbai, India ManipalCigna Health Insurance Company Ltd. Full timeWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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Lead - Customer Experience
2 weeks ago
Mumbai, India ManipalCigna Health Insurance Company Ltd. Full timeWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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Lead - Customer Experience
2 weeks ago
Mumbai, India ManipalCigna Health Insurance Company Ltd. Full timeWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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Lead - Customer Experience
2 weeks ago
Mumbai, India ManipalCigna Health Insurance Company Ltd. Full timeWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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Lead - Customer Experience
4 days ago
Mumbai, Maharashtra, India ManipalCigna Health Insurance Company Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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PHI - Lead-Customer Experience
22 hours ago
Mumbai, India Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
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Lead - Customer Experience [High Salary]
2 weeks ago
Mumbai, India ManipalCigna Health Insurance Company Ltd. Full timeWe are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...
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Lead - Customer Experience
4 days ago
Navi Mumbai, Maharashtra, India ICICIDirect Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...
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Customer Experience
7 days ago
Mumbai, Maharashtra, India Love DK Full time ₹ 1,20,000 - ₹ 3,60,000 per yearAbout Us:Love DK is amass-premium jewellery brandspecialising in everyday pieces that embody individuality, originality, and personal style. Every product is locally sourced and handmade with love by our karigars. With a growing Instagram community of 24,000+ and our web store , we're building a brand that feels personal, intentional, and deeply connected to...
