Head of Platform Engineering

18 hours ago

Pune, Maharashtra, India Fiserv Full time
Director, Platform Engineering & ART

What does a successful Senior Director of Platform Engineering do at Fiserv?

A successful Senior Director of Platform Engineering at Fiserv leads the Platform Engineering function and Advanced Resolution Team, playing a pivotal role in shaping our internal developer platforms. This technical leader drives platform engineering capabilities and optimizes platform reliability to enable faster developer velocity through internal platforms, directly contributing to Fiserv's mission to be the best fintech on the planet.

We are seeking a seasoned and visionary Senior Director of Platform Engineering to lead our Platform Engineering function and Advanced Resolution Team. Platform Engineering Leadership:

Define and execute the strategic vision for the Platform Engineering organization, aligning with business goals and engineering best practices.

Oversee design, development, and support of CI/CD, container orchestration (e.g., Kubernetes), observability, service mesh, and cloud-native infrastructure.

Collaborate with application teams, SRE, security, and DevOps to promote a consistent, automated, and secure developer experience.

Lead a specialized, cross-functional Advanced Resolution Team (ART) tasked with deep system troubleshooting, root cause analysis, and recovery during high-severity incidents.

Establish proactive monitoring, anomaly detection, and response strategies to prevent recurrence and reduce mean time to resolution (MTTR).

Serve as a technical escalation point for complex issues across infrastructure, networking, platform services, and application runtimes.

Team Building & Leadership:

Hire, mentor, and grow a high-caliber team of platform engineers and incident response experts.

Drive cross-functional collaboration with product, architecture, engineering, and operations teams to align on priorities and deliver outcomes.

17+ years of experience in software engineering, infrastructure engineering, or platform engineering, with at least 5 years in a leadership role at Director level or above.

~ Proven experience leading Platform Engineering functions including build systems, infrastructure automation, service discovery, secrets management, and developer tooling.

~ Experience with Kubernetes, containerization, service mesh (e.g., Argo, Jenkins, GitHub Actions), and cloud platforms (AWS, GCP, Azure).

~ Demonstrated success leading advanced troubleshooting or Site Reliability Engineering (SRE) teams during critical outages or complex technical escalations.

~ Deep understanding of distributed systems, observability, performance optimization, and incident command practices.

~ Bachelor's degree in Computer Science, Information Technology, or a related field, and/or equivalent military experience .

Experience working in regulated industries (e.g., fintech, financial GCCs) with a strong focus on compliance, observability, and resilience.

Certifications such as PMP, PRINCE2, ITIL, or equivalent program management certification.

Strong problem-solving skills and a proactive approach to mitigating risks.

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