Mega Walk-In Drive | Chat

5 days ago


India HCLTech Full time

HCLTech | Walk-In Drive | Chat & Email Support | 23rd and 24th November | Hyderabad

Dates: 23rd & 24th November

Time: 10:00 AM - 5:00 PM

Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Contact Persons: Shikha Tanwar (7678561318)

Chat/Email Support Executive

Designation : Associate/Analyst

Experience Required : 2+ years

Job Profile

  • Provide high-quality chat and email support, ensuring adherence to response times and customer satisfaction metrics.

Responsibilities

  • Resolve technical Ad Serving issues via email/chat.
  • Investigate, escalate, and follow up on issues appropriately.
  • Ensure compliance with CSAT and other metric goals (e.g., Total Resolution Time).

Required Skills

  • Excellent written and verbal communication skills.
  • Basic understanding of HTML , JavaScript , CSS , and Digital Ads behavior .
  • Strong troubleshooting and analytical skills.

General Requirements for All Roles

  • Shift : US Shifts (Night Shifts)
  • Customer Service Skills : Empathy, ownership, and sincerity are crucial.
  • Qualification : Any graduate

Join us for the Mega Walk-in Drive to explore exciting career opportunities in customer service roles



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