Versa Drives Private Limited | Direct Sales Executive
7 days ago
Job Title: Direct Sales Executive (Phone/Chat)
Location: Coimbatore
Company Overview:
Superfan is India’s first super energy efficient ceiling fan. It is a brand of Versa Drives Private Limited, Coimbatore, a 30+ years old technology company that specializes in motor control products. Superfan is one of its three business verticals. (Further information - www.superfan.in and www.versadrives.com)
We are seeking a highly motivated and dynamic Phone/Chat Sales Representative to join our team and play a vital role in driving sales by delivering outstanding customer support and guidance.
Key Responsibilities:
- Customer Interaction
- Manage inbound and outbound phone calls and chat inquiries from prospective customers.
- Provide detailed product information about Superfan's ceiling fans, highlighting features and benefits to convert inquiries into sales.
- Customer Needs Assessment
- Understand customer requirements and recommend suitable Superfan models.
- Address customer concerns and queries to ensure a seamless decision-making experience.
- Product Knowledge
- Maintain in-depth knowledge of Superfan’s product range, technical specifications, and pricing.
- Confidently provide accurate and insightful information to customers.
- Lead Generation
- Proactively reach out to potential customers via phone or chat to generate interest and drive sales conversions.
- CRM Management
- Record and track customer interactions, leads, and sales conversions in the CRM system.
- Ensure data accuracy for effective reporting and analytics.
- Collaboration
- Work closely with the sales and marketing teams to identify trends, insights, and areas for process improvement.
- Stay Updated
- Keep abreast of industry trends, product launches, and new Superfan offerings.
- Post-Sales Support
- Deliver excellent customer service by addressing post-sale concerns and inquiries promptly and effectively.
Requirements:
- Education:
- Any college degree.
- Experience: 0-3 years
- Skills:
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
- Strong multitasking skills to manage simultaneous chat conversations and phone calls.
- Detail-oriented with the ability to maintain accurate records of customer interactions and transactions.
- Language Proficiency:
- Fluency in Tamil and English is mandatory.
- Proficiency in Malayalam, Telugu, or Hindi will be an added advantage.
- Technical Knowledge:
- Familiarity with CRM systems and customer support tools.
- Personal Attributes:
- Self-motivated, results-driven, and passionate about meeting and exceeding sales targets.
Work Schedule:
- Flexibility to work in shifts, including weekends.
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india Versa Drives Private Limited Full timeJob Title: Direct Sales Executive (Phone/Chat) Location: Coimbatore Company Overview: Superfan is India’s first super energy efficient ceiling fan. It is a brand of Versa Drives Private Limited, Coimbatore, a 30+ years old technology company that specializes in motor control products. Superfan is one of its three business verticals. (Further information...
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