Sales Quality Analyst

4 days ago

Bangalore, India propelld Full time
Sales Call Quality Analyst Location: We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.
Listen to and evaluate daily sales calls made by telecallers against defined quality parameters.
Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
Maintain detailed evaluation reports and scorecards for each sales call.
Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.
Bachelor’s degree in Business, Communications, or a related field (preferred).
Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
Ability to provide objective, actionable feedback for performance improvement.
Familiarity with CRM and call monitoring tools is a plus.
The opportunity to shape and elevate the sales culture of a growing organization.
Opportunities for professional development and ongoing learning.

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