Quality Analyst- Sales Calls

4 days ago

bangalore, India TalentGum Full time

About the Role :

o We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents. This individual will ensure that our sales representatives consistently deliver high-quality interactions with prospective customers, understand client needs deeply, and offer personalized solutions aligned with our offerings. The role will be central to identifying training needs, improving objection handling, and enhancing overall sales conversion quality.


Key Responsibilities :


Audit & Analyze Sales Calls :

Listen to and evaluate recorded sales calls and demo sessions using a structured

assessment framework.

o Assess whether agents :

o Clearly explain the product features and benefits

o Accurately capture customer needs and preferences

o Offer relevant and customized solutions

o Handle objections with professionalism and clarity

o Follow call etiquette and brand tone


Reporting & Documentation :

o Maintain an evaluation log of reviewed calls.

o Identify trends, gaps, and areas of improvement across teams and individuals.

o Generate periodic (weekly/monthly) quality reports with qualitative and quantitative

analysis.

o Flag critical issues that need urgent attention.


Feedback & Coaching Collaboration :

o Share insights and findings with the Sales Leaders.

o Work alongside the training and enablement team to design intervention plans.

o Support 1:1 or group feedback sessions with sales agents to discuss performance and

areas to improve.


Quality Framework Development :

o Help refine and enhance the call audit framework as per evolving sales goals and

customer expectations.

o Benchmark call quality standards and help drive a culture of excellence.


Qualifications :

Proven experience in a similar QA role within sales, business development, customer support,

or training.

Strong understanding of sales processes, customer psychology, and objection handling.

Excellent listening, analytical, and written communication skills.

High attention to detail and ability to work independently.

Familiarity with CRM and call recording platforms is a plus.


What We Offer :

Opportunity to shape the quality standards of a rapidly growing ed-tech company.

A collaborative environment where your insights directly influence sales success.

Growth opportunities in QA, enablement, or sales leadership.

  • Sales Call Quality Analyst

    1 week ago

    bangalore, India propelld Full time

    Job Title: Sales Call Quality AnalystLocation: BangaloreAbout the Role:We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to...

  • Sales Call Quality Analyst

    1 week ago

    Bangalore, India propelld Full time

    Job Title: Sales Call Quality Analyst Location: Bangalore About the Role: We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing...

  • Sales Quality Analyst

    5 days ago

    Bangalore, India propelld Full time

    Sales Call Quality Analyst Location: We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance...

  • Quality Analyst

    1 week ago

    Bangalore, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality Analyst Location: Koramangala, Bangalore Experience: 1–3 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: (e.g., SaaS, B2B, IT Services, etc.) Notice: Immediate Joiners required Contact: - Jason Lucas Email Id: Job Overview: We...

  • Quality Analyst

    1 week ago

    bangalore, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality AnalystLocation: Koramangala, BangaloreExperience: 1–3 years (preferred in Sales Quality/QA roles)Salary: Up to 7LPAShift: US shift - 7:30PM to 5:00AMIndustry: [e.g., SaaS, B2B, IT Services, etc.]Notice: Immediate Joiners requiredContact: 9731129248 - Jason LucasEmail Id: jason.lucas@insnap.inJob Overview:We are looking for a...

  • Quality Analyst

    4 days ago

    bangalore, India AlifCloud IT Consulting Pvt. Ltd. Full time

    Job Title: Quality AnalystLocation: Remote/ OnsiteJob Type: Full-timeReports To: Quality Assurance ManagerExperience: 1 to 4 Years Salary: As per market standards Job Summary:A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying defects, conducting audits and...

  • Senior Quality Analyst

    3 days ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Quality analyst

    4 days ago

    Bangalore, India Firstsource Full time

    About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO. BO, Bloomberg: FSOL: IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media...

  • Operational specialist

    4 days ago

    Bangalore, India InSnap Technologies Pvt Ltd Full time

    Job Title: Quality Analyst Shift: 7:30 PM – 5:00 AM Location: Koramangala Salary: Up to 10 LPA Preference: Immediate Joiners Job Overview We are looking for a detail-oriented Quality Analyst to support our Business Development team by auditing calls, emails, and proposals, ensuring communication standards, and driving continuous improvement...

  • Sales Operations Analyst

    3 days ago

    Bangalore, India Aditi Consulting Full time

    Hello Folks, We are Hiring one of big product company # Sales operation Analyst# Years : 4-6 Time : General shift Location : Bangalore (Hybrid) Contract : 12 months Interview : 1 SQL Test 1 round and 1 prescreening round JD Role Requirements & Responsibilities : need for a sales strategy and operations associate with 4+ years of data-related...