Sales Call Quality Analyst

12 hours ago

Bangalore, India propelld Full time

Job Title: Sales Call Quality Analyst

Location: Bangalore

About the Role:

We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.

Key Responsibilities:

  • Listen to and evaluate daily sales calls made by telecallers against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.

Qualifications & Skills:

  • Bachelor’s degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.

What We Offer:

  • The opportunity to shape and elevate the sales culture of a growing organization.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.

  • Quality Analyst

    12 hours ago

    Bangalore, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality Analyst Location: Koramangala, Bangalore Experience: 1–3 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: (e.g., SaaS, B2B, IT Services, etc.) Notice: Immediate Joiners required Contact: - Jason Lucas Email Id: Job Overview: We...

  • Senior Analyst, Quality Management

    12 hours ago

    Bangalore, India TJM Global Full time

    We’re Hiring | Senior Analytics Analyst – P&C Policy Location: A global leader in insurance, risk management & consulting. Our client is seeking a Senior Analytics Analyst – P&C Policy to join our growing team. Analyze and monitor P&C policy data (limits, deductibles, exposures) with a primary focus on Property. ✅ Partner with operations & IT...

  • Call Center Manager

    12 hours ago

    Bangalore, India GoodScore Full time

    Company Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing...

  • Quality Analyst

    12 hours ago

    Bangalore, India Firstsource Full time

    About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media...

  • Data Analyst Lead

    3 days ago

    Bengaluru / Bangalore, Chennai, India beBeeData Analyst Full time ₹ 5,00,000 - ₹ 8,00,000

    About the Role","This role is a critical member of our team, working closely with data scientists and product managers to deliver high-quality results. The ideal candidate will have a strong foundation in data analysis and be able to execute on projects and initiatives with minimal supervision.","Our team is responsible for delivering one or more data...

  • Lead Generation Analyst

    12 hours ago

    Bangalore, India Mphasis Full time

    Job Title: Lead Generation Analyst Experience: 4 - 5 Years Location: Bengaluru and Pune Team: Marketing - Lead Gen & Research Job Summary: As a Lead Generation Analyst at Mphasis , you will be a key member of the Lead Generation team, responsible for generating Sales Qualified Leads (SQLs) and creating new business opportunities...

  • Call Center Quality Specialist

    5 days ago

    Hyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, India beBeeQuality Full time US$ 90,000 - US$ 1,20,000

    Job Title: Call Center Quality SpecialistAs a key member of our team, you will play a vital role in ensuring the highest standards of quality and compliance are met across all business lines. Your exceptional expertise and leadership skills will drive performance improvement and excellence throughout our operations teams.Key Responsibilities:Develop and...

  • Training Business Analyst

    12 hours ago

    Bangalore, India FirstClub Full time

    About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces — physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We’re looking for a Business Analyst skilled in Excel and SQL to support data-driven decision-making across teams. Experience...

  • Bid Analyst

    12 hours ago

    Bangalore, India Infinite Computer Solutions Full time

    Job Title – Bid Analyst Company Description – Infinite Computer Solutions is a global technology solution provider headquartered in Rockville, Maryland. With over 20 years of experience, Infinite offers business technology solutions and product engineering services in various industries including telecom, healthcare, media & entertainment,...

  • Business Analyst

    12 hours ago

    Bangalore, India FirstClub Full time

    About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces — physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We believe in doing great work with purpose , and we’re looking for people who are passionate, driven, and aligned with our...