EUC-Desktop Support

3 weeks ago

hyderabad, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: EUC-Desktop Support
Experience Range: 4 - 6 Years
Location: Hyderabad
Must Have:
Provide Remote support coverage for in-scope locations for EUC issues.
Provide remote assistance with conferencing equipment and related issues which can be remotely troubleshooted.
Experienced in Break fix laptop/Desktop issues remotely.
Experienced in L1 Citrix VDI knowledge
Good to Have:
Knowledge of SCCM and Intune
Experienced with AV conferencing equipment with MS Team.
Essential:
Work on incidents, tasks and requests for the issues related to EUC
Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
Provide Remote support coverage for in-scope locations for EUC issues.
Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted.
Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
Provide instructions and usage assistance to End Users with supported devices and software.
Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
On-call support for high priority incidents.
Minimum Qualification:
•15 years of full-time education
•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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