EUC-Desktop Support

4 weeks ago


hyderabad, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: EUC-Desktop Support

Experience Range: 4 - 6 Years

Location: Hyderabad

Must Have:

  • Provide Remote support coverage for in-scope locations for EUC issues.
  • Provide remote assistance with conferencing equipment and related issues which can be remotely troubleshooted.
  • Experienced in Break fix laptop/Desktop issues remotely.
  • Experienced in L1 Citrix VDI knowledge


Good to Have:

  • Knowledge of SCCM and Intune
  • Experienced with AV conferencing equipment with MS Team.

Essential:

  • Work on incidents, tasks and requests for the issues related to EUC
  • Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
  • Provide Remote support coverage for in-scope locations for EUC issues.
  • Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted.
  • Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
  • Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
  • Provide instructions and usage assistance to End Users with supported devices and software.
  • Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
  • On-call support for high priority incidents.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)


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