Assistant Manager

1 week ago

Bengaluru, India PW (PhysicsWallah) Full time

Job Title: Operations Assistant ManagerDepartment: Business OperationsLocation: HSR Layout - Bangalore (Hybrid)About the RoleThe Operations Assistant Manager will play a key role in ensuring the smooth execution of daily operations, optimizing processes, and driving efficiency across business units. The ideal candidate will collaborate cross-functionally with Product, Sales, Marketing, and Finance teams to ensure seamless student experience, lead flow management, process governance, and operational excellence.Key Responsibilities1. Process Management & Optimization- Oversee day-to-day operations to ensure smooth workflow and adherence to SLAs.- Identify process gaps and drive improvements to enhance efficiency and learner experience.- Develop and document SOPs for recurring tasks and projects.- Collaborate with cross-functional teams to align operational goals with organizational objectives.2. Lead & Data Operations- Monitor and manage lead lifecycle through CRM/NPF dashboards (Lead Squared, Kapture, etc.).- Ensure proper mapping of leads, enrollments, and refund cases in coordination with Finance and Sales.- Regularly review lead performance, drop rates, and call connectivity data to identify areas of improvement.- Coordinate with Product and Tech teams to resolve system bugs, lead flow discrepancies, and report delays.3. Reporting & Analytics- Create, maintain, and present daily/weekly/monthly reports on sales funnel, productivity, and conversions.- Analyze trends to suggest actionable insights for revenue growth and operational performance.- Track counselor performance metrics and suggest optimization strategies.4. Stakeholder Management- Act as the key point of contact between Category, Product, Sales, and Finance teams for operational escalations.- Communicate effectively with internal and external stakeholders to ensure timely task completion.- Support new initiatives, launches, and quarterly business reviews with structured data and execution plans.5. Quality & Compliance- Ensure all operations follow compliance guidelines and internal quality standards.- Regularly audit data entries, call records, and process adherence.- Manage refund, re-enrollment, and course

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