Customer success specialist
20 hours ago
About Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success. Responsibilities: Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency. Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products. Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products. Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions. Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions. Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement. Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs. Requirements: Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry. Willing to work in US shift Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach. Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions. Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous. Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus
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Customer Success Specialist
21 hours ago
Chennai, India Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Customer Success Specialist
2 days ago
Chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Customer Success Specialist
2 days ago
Chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Customer Success Specialist
12 hours ago
Chennai, India Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees...
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Customer Success Professional
1 day ago
Chennai, Tamil Nadu, India SuperOps Full timeAt SuperOps, we are revolutionizing the IT service industry with cutting-edge technology and AI-powered solutions. As a Customer Success Specialist, you will play a pivotal role in guiding our customers through the onboarding process, ensuring seamless implementation of our products or services.The ideal candidate will possess strong communication and...
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Customer success specialist
5 days ago
Chennai, India SuperOps Full timeAbout Super Ops Super Ops is a Saa S startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...
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Saas customer success and operations specialist
20 hours ago
Chennai, India RunLoyal: Pet Software Full timeJob Title: Customer Success and Operations SpecialistCompany: Run LoyalLocation: India (Remote) - Tamil Nadu Candidates OnlySummary:Run Loyal, a rapidly growing vertical Saa S company based in Atlanta, GA, is seeking a dedicated and versatile Customer Success and Operations Specialist to join our offshore team ensuring smooth operations, exceptional...
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Customer Success Specialist
6 days ago
Chennai, India SuperOps Full timeAbout SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...
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Mitsogo | Customer Success Specialist
2 days ago
chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Client Success Specialist
10 hours ago
Chennai, Tamil Nadu, India foundit Full timeKey ResponsibilitiesThe Client Success Specialist will be responsible for managing complex sales situations, acquiring clients based on value-based selling, and following the complete sales cycle to ensure payment collection. Additionally, the successful candidate will closely monitor competitor activities, assist in planning counter strategies, and achieve...
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SuperOps | Customer Success Specialist
5 days ago
chennai, India SuperOps Full timeAbout SuperOpsSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban, a serial...
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SaaS Customer Success and Operations Specialist
9 hours ago
Chennai, India RunLoyal: Pet Software Full timeJob Title: Customer Success and Operations Specialist Company: RunLoyal Location: India (Remote) - Tamil Nadu Candidates Only Summary: RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a dedicated and versatile Customer Success and Operations Specialist to join our offshore team ensuring smooth operations,...
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Customer Success Executive
5 days ago
Chennai, India Preludesys Full time**Technical Skills**: Salesforce Business Analyst / Admin **Responsibilities**: - Partner with internal stakeholders to align account activities with the customer’s business case. - Take care of administrative activities performed by the CSM. - Develop an ongoing successful relationship with customer stakeholders. - Keep the system up to date with all...
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Customer Success Strategist
1 day ago
Chennai, Tamil Nadu, India Verifitech Full timeJob OverviewWe are seeking a highly motivated and experienced Senior Customer Success Executive to join our team. As a key member of our organization, you will be responsible for ensuring the success and satisfaction of our key customers. This is a mid-level position requiring 4 to 6 years of experience in customer success management.
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Customer Success Strategist
1 day ago
Chennai, Tamil Nadu, India Verifitech Full timeJob OverviewVerifitech is seeking an experienced Customer Success Strategist to lead our client success efforts. As a key member of our team, you will be responsible for developing and implementing customer success strategies that drive retention, growth, and satisfaction.
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Customer Success Manager
1 day ago
Chennai, Tamil Nadu, India ZoomInfo Full timeCompany OverviewZoomInfo is the go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.Job DescriptionWe are seeking a highly skilled Customer Success Manager II to drive product adoption, retention, and growth by delivering high...
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Customer Success Strategist
10 hours ago
Chennai, Tamil Nadu, India Freshworks Full timeOverviewFreshworks is a leading provider of cloud-based software solutions, empowering businesses to deliver exceptional customer experiences and drive employee success. Our comprehensive suite of products includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk),...
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Customer Success Manager
1 day ago
Chennai, India Mentor Match Full timeInviting Teachers ONLY!!! Teachers with CBSE/ IGCSE/ GCSE/ IB / CCS curricula experience ONLY Join Mentor Match as a Customer Success Associate! Job Title: Customer Success Associate Location: Chennai, Royapettah Work Days: Monday to Saturday Work Time: 10pm to 7am About Mentor Match Mentor Match is a personalized learning platform connecting...
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Customer success manager
20 hours ago
Chennai, India Mentor Match Full timeInviting Teachers ONLY!!! Teachers with CBSE/ IGCSE/ GCSE/ IB / CCS curricula experience ONLY Join Mentor Match as a Customer Success Associate! Job Title: Customer Success Associate Location: Chennai, Royapettah Work Days: Monday to Saturday Work Time: 10pm to 7am About Mentor Match Mentor Match is a personalized learning...
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Customer Success Associate
4 hours ago
Chennai, India Freshworks Full timeCompany Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...