Customer success
2 weeks ago
About Us: Prosperr.io is a growing startup committed to helping companies boost their employee's financial benefits. Our latest product, Prosperr Benefits, is designed to help employees save on taxes by streamlining claims on salary allowances. We are looking for a passionate and strategic customer champions to help us scale this product, drive user engagement, and optimize the customer experience. Job Description: As a Customer Success & Growth Manager , you’ll play a critical role in ensuring the adoption and success of our FBP product across client companies. You’ll work closely with our relationship managers, operations, and tech teams to create seamless user experiences, manage escalations, and execute strategies to maximize product engagement and growth. This role is ideal for a proactive and data-driven individual with a knack for client success and a strategic mindset. Key Responsibilities: Drive Product Engagement : Develop and implement strategies to increase user engagement, ensuring that employees at client companies actively use the FBP platform to claim allowances and maximize tax savings. Client Success Management : Collaborate with internal stakeholders to ensure clients’ needs are met, delivering an exceptional post-sales end to end product experience and proactively addressing any client concerns or questions. Manage Escalations : Handle escalated issues and resolve complex client inquiries, working with tech and product teams to implement long-term solutions. Optimize Processes : Analyze existing workflows and processes, suggesting improvements to enhance efficiency, streamline claim submissions, and improve the overall user experience. Data-Driven Growth : Track and analyze key performance metrics such as engagement rates, claim success rates, and app downloads. Use data insights to develop strategies for product improvements and increased user adoption. Influence Product Development : Work alongside product and tech teams to provide customer feedback and insights that will shape the FBP product roadmap. Client Onboarding : Oversee the onboarding process for new clients, ensuring smooth implementation and product adoption at each level of the client organization. Qualifications: MBA, B. Tech educational background is a must requirement. 3+ years of experience in product engagement, client success, or growth management, ideally in a B2 B Saa S or tech environment. Strong problem-solving and analytical skills with a data-driven approach. Exceptional interpersonal and communication skills for building relationships with clients and cross-functional teams. Ability to work independently and proactively in a fast-paced, dynamic startup environment. Experience with CRM and data analysis tools is a plus. Why Join Us? Be part of a high-impact team shaping a new product in the market. Working directly with founders to scale the product. Opportunity to influence product strategy and directly contribute to company growth. Dynamic startup culture with a focus on innovation and career development.
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Head of Customer Success
2 months ago
bangalore, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our...
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Customer Success Engineer
2 days ago
bangalore, India Yellow.ai Full timeTechnical skill set required: Javascript NodeJS API Testing tools like Postman , VS code JSON Drive Engagement: Get involved in the customer lifecycle post sale through the duration of their subscription period Identify solution usage gaps and fill the gaps with the appropriate solution for the customers Build a deep understanding of the products/solutions...
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Customer Success Specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Head - Customer Success
3 weeks ago
Bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all. ...
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Head - customer success
3 weeks ago
Bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...
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Customer Success Executive
3 weeks ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
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Customer Success Specialist
3 weeks ago
bangalore, India EMOVUR Full timeCompany DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Customer Success Executive
3 weeks ago
Bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video...
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Customer Success Executive
2 months ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
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Head - Customer Success
3 weeks ago
bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...
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Customer success specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaa S platform that provides end-to-end Whats App API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - Whats App. Job Description Emovur is leading the next paradigm shift in CPaa S computing and is looking for a...
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Customer Success Executive
1 month ago
Bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
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Customer Success Executive
2 months ago
bangalore, India hypergro Full timeCompany Description Hypergro is a transformative AI-powered UGC Video Ads company located in Bengaluru. Our Efficient Acquisition system simplifies customer acquisition through AI-powered UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized and engaging video ads...
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Head - Customer Success
3 weeks ago
Bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all....
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Customer Success Specialist
3 weeks ago
Bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic...
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Customer Success Specialist
4 weeks ago
bangalore, India EMOVUR Full timeCompany DescriptionEmovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Job DescriptionEmovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Customer Success Specialist
2 weeks ago
bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Customer Success Specialist
3 weeks ago
bangalore, India EMOVUR Full timeCompany Description Emovur is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Job Description Emovur is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and...
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Head - Customer Success
3 weeks ago
bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...
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Head - Customer Success
2 weeks ago
bangalore, India Onsurity Full timeOnsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all....
