Beauty Advisor

5 days ago

Mumbai, India Acme Services Full time

Job Title: Beauty Retail Fragrance Trainer Location: Mumbai Reports To: Head of Training CTC: 20 LPA Job Summary: The Beauty Retail Fragrance Trainer is responsible for designing, delivering, and managing comprehensive training programs to enhance the knowledge, skills, and performance of retail staff in selling fragrances. This role ensures that Beauty Advisors and retail staff embody the brand’s values, deliver exceptional customer experiences, and achieve sales targets through expertise in fragrance products and storytelling. Key Responsibilities Training Delivery: 1. Conduct in-depth fragrance training sessions for Beauty Advisors and retail staff, including product knowledge, ingredients, fragrance families, olfactory techniques, and storytelling. 2. Implement interactive training techniques such as role-playing, live demonstrations, and scent workshops. 3. Ensure consistent delivery of brand-specific training modules across multiple locations. Content Development: 4. Develop engaging training materials, presentations, and guides tailored to different learning styles. 5. Update training modules regularly to reflect new launches, trends, and advancements in fragrance technology. 6. Create quizzes, gamified activities, and assessments to reinforce knowledge retention. Sales Enablement: 7. Equip Beauty Advisors with effective selling techniques, upselling strategies, and approaches to address customer queries confidently. 8. Collaborate with the Sales team to align training programs with KPIs and promotional campaigns. 9. Provide coaching on creating personalized customer experiences using fragrance layering and storytelling. Performance Monitoring: 10.Conduct in-store observations and mystery shopping to assess the effectiveness of training and identify improvement areas. 11. Analyze sales data to measure training impact and refine future sessions accordingly. 12. Provide regular feedback to retail teams, recognizing performance and addressing skill gaps. Collaboration and Reporting: 13. Work closely with the Marketing, Brand, and Retail Operations teams to align training initiatives with brand goals. 14. Report on training outcomes, employee engagement, and development progress to senior management. Key Competencies • Fragrance Expertise: In-depth understanding of fragrance notes, composition, families, and trends. • Storytelling: Ability to craft and deliver compelling narratives around fragrance origins, inspiration, and usage to enhance customer engagement. • Training Skills: Ability to deliver dynamic and engaging training sessions. • Communication: Excellent verbal and written communication skills for diverse audiences. • Customer-Centric Approach: Passion for delivering exceptional customer experiences. • Sales Acumen: Strong understanding of sales strategies and techniques. • Adaptability: Ability to manage training across different regions, cultures, and retail environments. Qualifications and Experience • Bachelor’s degree in a related field (e.g., Cosmetics, Marketing, or Training). • Minimum of 3–5 years of experience in fragrance training, beauty retail, or a similar role. • Proven expertise in fragrance, beauty, or luxury retail. • Certification in training or facilitation (e.g., Train the Trainer) is preferred. • Strong proficiency in MS Office and digital training tools.

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