Beauty Advisor

23 hours ago

Mumbai, India Acme Services Full time

Job Title: Beauty Retail Fragrance Trainer

Location: Mumbai

Reports To: Head of Training

CTC: 20 LPA

Job Summary:

The Beauty Retail Fragrance Trainer is responsible for designing, delivering, and

managing comprehensive training programs to enhance the knowledge, skills, and

performance of retail staff in selling fragrances. This role ensures that Beauty Advisors

and retail staff embody the brand’s values, deliver exceptional customer experiences,

and achieve sales targets through expertise in fragrance products and storytelling.

Key Responsibilities

Training Delivery:

1. Conduct in-depth fragrance training sessions for Beauty Advisors and retail staff,

including product knowledge, ingredients, fragrance families, olfactory

techniques, and storytelling.

2. Implement interactive training techniques such as role-playing, live

demonstrations, and scent workshops.

3. Ensure consistent delivery of brand-specific training modules across multiple

locations.

Content Development:

4. Develop engaging training materials, presentations, and guides tailored to

different learning styles.

5. Update training modules regularly to reflect new launches, trends, and

advancements in fragrance technology.

6. Create quizzes, gamified activities, and assessments to reinforce knowledge

retention.

Sales Enablement:

7. Equip Beauty Advisors with effective selling techniques, upselling strategies, and

approaches to address customer queries confidently.

8. Collaborate with the Sales team to align training programs with KPIs and

promotional campaigns.

9. Provide coaching on creating personalized customer experiences using

fragrance layering and storytelling.

Performance Monitoring:

10.Conduct in-store observations and mystery shopping to assess the effectiveness

of training and identify improvement areas.

11. Analyze sales data to measure training impact and refine future sessions

accordingly.

12. Provide regular feedback to retail teams, recognizing performance and

addressing skill gaps.

Collaboration and Reporting:

13. Work closely with the Marketing, Brand, and Retail Operations teams to align

training initiatives with brand goals.

14. Report on training outcomes, employee engagement, and development progress

to senior management.

Key Competencies

• Fragrance Expertise: In-depth understanding of fragrance notes, composition,

families, and trends.

• Storytelling: Ability to craft and deliver compelling narratives around fragrance

origins, inspiration, and usage to enhance customer engagement.

• Training Skills: Ability to deliver dynamic and engaging training sessions.

• Communication: Excellent verbal and written communication skills for diverse

audiences.

• Customer-Centric Approach: Passion for delivering exceptional customer

experiences.

• Sales Acumen: Strong understanding of sales strategies and techniques.

• Adaptability: Ability to manage training across different regions, cultures, and

retail environments.

Qualifications and Experience

• Bachelor’s degree in a related field (e.g., Cosmetics, Marketing, or Training).

• Minimum of 3–5 years of experience in fragrance training, beauty retail, or a

similar role.

• Proven expertise in fragrance, beauty, or luxury retail.

• Certification in training or facilitation (e.g., Train the Trainer) is preferred.

• Strong proficiency in MS Office and digital training tools.

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