
IT Support Engineer
5 days ago
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
Provide technical support to internal and external users including customer service teams as well as clients and partners
Troubleshooting technical issues with minimal support from the development team
Testing and evaluating new releases
Bachelor’s degree in computer science or information technology
Experience with tech support for a web-based business application along with a Mobile interface
Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
Experience with remote desktop applications and help desk software
Experience in ticket management tools like Clickup, Jira, Trello etc.
Experience in texting and communication-based applications is a plus
Certifications in Linux, Java, Web development, AWS are desirable but not required
Experience in using AI tools for day-to-day tasks
Have a development mindset to quickly scale into a developer with minimal training
COMPENSATION:
~ Market-rate salary commensurate with experience & skills
Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication
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