Manager, Service Delivery
2 weeks ago
Dear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.Contact Scope DIRECT EMAIL - Looking for:US InsuranceUS MortgageUS HealthcareInternational Banking Operations/BFSIInternational BPO Non - Voice ProcessResponsibilities:Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.Oversee people management: recruitment, training, performance evaluation.Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Talent InventoryClient ServicesBusiness GrowthProblem SolvingMultiple Managing ProjectsEmployee Engagement & BudgetingAuditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.Manages for effective performance and develop staffSkills:Builds effective team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centricMinimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.Education Background Bachelor Degree (Major) Graduates Only.Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -
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Service Delivery Manager
6 days ago
Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...
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IT Service Delivery Manager
3 days ago
Bengaluru, India HGS Full timeResponsibilities: - Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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IT Service Delivery Manager
2 days ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
1 day ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...
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Service Delivery Manager
4 days ago
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAirtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta RoadKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...
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Service delivery Manager
10 hours ago
Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per yearCompany DescriptionIGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...
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IT Service Delivery Manager
3 days ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
