Tag | Senior Project Manager
1 week ago
We believe that the combination of different ideas, experience, backgrounds, and skillsets create a great place to work. We pride ourselves on an authentic culture built around our core values of integrity, innovation, sustainability, growth, and accountability. We are committed to promoting an inclusive, equitable and diverse culture. Our global DE&I committee and our leadership team have committed to increasing representation, education, and accountability across the entire business to create positive change from the ground up and the top down.
But do not just take our word for it We are proud to have recently won awards for Best Culture, Production Agency of the Year and Outstanding SME in Gender Equality, Family Status Equality and Racial Equality and Inclusion. Check out tagww.com to learn more.
WHAT WE’RE LOOKING FOR
A self-starter with entrepreneurial like skills Someone who is motivated and believes there is solution to every problem.
WHAT YOU OFFER US
As the Sr Project Manager, who would be the face of the agency for the client and your responsibilities will include:
Responsible for Brand delivery performance across high volume and complex projects, alongside management responsibility.
Responsibilities: Full Contract Negotiations Under supervision of the Project Director assist Client Services with pricing, setting service levels and KPIs
Client Management
Stakeholder communication and collaboration: Be the point of contact for Client.
Work closely with Client to understand their goals and objectives. Translate them into action plans.
Attend Business review meetings as required
Service Improvements
Responsible for Cost Savings and Service Improvement initiatives
Responsible for improving client experience
Process Management
Working closely with Process Excellence teams in identifying opportunities and driving efficiencies (process improvement initiatives) via Lean, six sigma projects
Share and implement the industry best practices
New Process Transitions.
Driving strong documentation (eg: process maps) across all workflows.
People Management
Drives the team to achieve excellence through process improvement initiatives/programme
Thorough understanding and experience around aspects of people and performance management
Able to win trust
Willingly lends ears to listen to people to address escalation or address grievances effectively
Takes complete ownership/accountability for a outcome driven systematic development of team members
Project Management
Manage demand and forecast. Capacity planning. Recruit, hire and onboard talent to meet capacity plans;
Oversee and coordinate client escalated operational issues
Ensure that the feedback from Revision analysis / star ratings are disseminated to the team members
Timely flagging of issues to management
Report Management
Manage and maintain all client dashboards and responsible for distribution of reports
Delivery
Strategic planning, defining and delivering end-end to projects
Liaison between delivery teams and senior Leadership team
Delivery as per agreed SLA’s, Contracts and budgets.
Accountable for identifying project risks and working with stakeholders on mitigating those.
Implement the appropriate Governance & escalation model for all the projects/assignments.
Accountable for BCP wherever applicable.
Accountable for defining, monitoring and controlling the operational metrics and scorecards
GREAT TO HAVE
Minimum 9 years of experience as Sr PM - Strong client facing and presentation skills Inspiring people management skills
Ability to work in a fast-paced dynamic environment
Willing to work across multiple shifts and run cross border teams Committed to high-quality output and service, with an eye for detail Good analytical skills and ability to troubleshoot Able to handle challenging situations and act appropriately Strong organizational skills, with the ability to multitask
Prior knowledge of the moving image business will be an added benefit
LOCATION
Chennai & Bengaluru it is
Should be willing to travel on when required.
TIMINGS
We work on 9-hour shifts that change depending on the regions you are working with and at the discretion of your line manager
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