Tag | Senior Project Manager

3 days ago

bangalore, India Tag Full time

At Tag, we help brands stand out and sell more by delivering impactful content, at speed and scale and across channels & geographies. With over fifty years of production experience for some of the world’s biggest brands, we partner with our clients to create work that is efficient, effective and more importantly tells a story.


We believe that the combination of different ideas, experience, backgrounds, and skillsets create a great place to work. We pride ourselves on an authentic culture built around our core values of integrity, innovation, sustainability, growth, and accountability. We are committed to promoting an inclusive, equitable and diverse culture. Our global DE&I committee and our leadership team have committed to increasing representation, education, and accountability across the entire business to create positive change from the ground up and the top down.


But do not just take our word for it We are proud to have recently won awards for Best Culture, Production Agency of the Year and Outstanding SME in Gender Equality, Family Status Equality and Racial Equality and Inclusion. Check out tagww.com to learn more.


WHAT WE’RE LOOKING FOR

A self-starter with entrepreneurial like skills Someone who is motivated and believes there is solution to every problem.


WHAT YOU OFFER US

As the Sr Project Manager, who would be the face of the agency for the client and your responsibilities will include:


  • Responsible for Brand delivery performance across high volume and complex projects, alongside management responsibility.

Responsibilities: Full Contract Negotiations Under supervision of the Project Director assist Client Services with pricing, setting service levels and KPIs

Client Management

  • Stakeholder communication and collaboration: Be the point of contact for Client.
  • Work closely with Client to understand their goals and objectives. Translate them into action plans.
  • Attend Business review meetings as required
  • Service Improvements
  • Responsible for Cost Savings and Service Improvement initiatives
  • Responsible for improving client experience

Process Management

  • Working closely with Process Excellence teams in identifying opportunities and driving efficiencies (process improvement initiatives) via Lean, six sigma projects
  • Share and implement the industry best practices
  • New Process Transitions.
  • Driving strong documentation (eg: process maps) across all workflows.

People Management

  • Drives the team to achieve excellence through process improvement initiatives/programme
  • Thorough understanding and experience around aspects of people and performance management
  • Able to win trust
  • Willingly lends ears to listen to people to address escalation or address grievances effectively
  • Takes complete ownership/accountability for a outcome driven systematic development of team members

Project Management

  • Manage demand and forecast. Capacity planning. Recruit, hire and onboard talent to meet capacity plans;
  • Oversee and coordinate client escalated operational issues
  • Ensure that the feedback from Revision analysis / star ratings are disseminated to the team members
  • Timely flagging of issues to management

Report Management

  • Manage and maintain all client dashboards and responsible for distribution of reports

Delivery

  • Strategic planning, defining and delivering end-end to projects
  • Liaison between delivery teams and senior Leadership team
  • Delivery as per agreed SLA’s, Contracts and budgets.
  • Accountable for identifying project risks and working with stakeholders on mitigating those.
  • Implement the appropriate Governance & escalation model for all the projects/assignments.
  • Accountable for BCP wherever applicable.
  • Accountable for defining, monitoring and controlling the operational metrics and scorecards


GREAT TO HAVE

  • Minimum 9 years of experience as Sr PM - Strong client facing and presentation skills Inspiring people management skills
  • Ability to work in a fast-paced dynamic environment
  • Willing to work across multiple shifts and run cross border teams Committed to high-quality output and service, with an eye for detail Good analytical skills and ability to troubleshoot Able to handle challenging situations and act appropriately Strong organizational skills, with the ability to multitask
  • Prior knowledge of the moving image business will be an added benefit

LOCATION

  • Chennai & Bengaluru it is
  • Should be willing to travel on when required.


TIMINGS

  • We work on 9-hour shifts that change depending on the regions you are working with and at the discretion of your line manager

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