Support Engineer

5 days ago

Chennai, India TVS Next Full time
Provide ERP support to an assigned division in our home office in addition to providing remote support to field offices around the world.
Monitors the ERP support queues (Tier 1 and 2) and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
Escalates more complex problems to Tier 3 and Tier 4 support groups when needed.
Conducts remote, classroom, and one-on-one ERP end-user trainings as needed.
Proactively works to improve existing support procedures, processes, and tools.
Coordinates with the ERP training team to ensure that current training content and materials for D365 meets end-user needs. Participates in the development of ERP training materials and tools when required.
Contributes to support knowledgebase for internal ERP staff to utilize.

Strong understanding of ERP business processes in finance and operations.
Experience in issue resolution, change management, and system configuration.
Experience with D365 or similar ERP
Soft skills to deal with support queries and handling training

Clear objectives to ensure alignment with our mission, fostering your meaningful contribution.
Cultivate and leverage robust connections within diverse communities of interest. Embrace continuous learning and upskilling opportunities through Nexversity.
Embrace a hybrid work model promoting work-life balance. Access comprehensive family health insurance coverage, prioritizing the well-being of your loved ones.
With a keen eye for detail, we apply creativity, embrace new technology and harness the power of data and AI to co-create solutions tailored made to meet unique needs for our customers.

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