Quality and Training Manager

1 day ago

Jodhpur, India Lxme Full time

Role: Training & Quality Manager Training & Quality Manager LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them to earn, spend, save, and invest with confidence. From LXME Pay (ourUPI-led payments platform)to Invest and Learn , weʼre building a new kind of financial experience — one that starts with education and ends with empowerment. The Training &Quality Manager willbe the capability and compliance custodian of LXMEʼsbusiness Youʼll design and deliver training programs that empower every customer-facing team — from Sales to Distribution to Money Coach — while ensuring excellence in quality, compliance, and customer experience. This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions. Lead QA audits (voice and non-voice) — ensuring accuracy, compliance, and empathy in every customer interaction. Build and maintain quality scorecards , dashboards, and improvement plans. Track and report CSAT, NPS, and quality trends ; Partner with team heads to ensure post-training performance uplift and measurable ROI from enablement efforts. Improved sales conversion and service qualitypost-training. Data-backed QA reporting adopted across all CBO verticals. A passionate trainer and meticulous quality lead rolled into one. Experienced in fintechor BFSI customer environments. Excited to contribute to LXMEʼs mission of making financial confidence a lived reality for women. Qualifications & Experience 4–6 years of experience in training,QA, or enablement roles within fintech, BFSI, or customer experience domains. Proven expertise in sales training, call quality management, and compliance adherence. Strong commandof Excel / QA scorecards / presentation tools for reports. Familiarity with NISM certification processes preferred. Youʼll ensure that every salespitch, support call,and coaching sessionreflects LXMEʼs promise- '

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