Client support analyst

3 weeks ago

Chennai, India CorroHealth Full time
Hiring Alert
We are looking for Client Support Analyst for our team based out at Chennai location
Job Overview: We are seeking dedicated and customer-focused Client Support Help Desk Analysts to join our dynamic team, providing essential support for US based users of our Healthcare Electronic Health Record (EHR) application. As a vital member of our Client Support team, you will play a crucial role in ensuring the seamless operation of our EHR software, resolving user issues, and delivering exceptional customer service to healthcare and IT professionals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide prompt and efficient support to end-users of Healthcare EHR applications via various communication channels, including phone, email, and web.
Provide support to end users by troubleshooting, diagnosing, and resolving clinical and technical issues.
Provide support to Desktop and Web-based applications.
Document and track user issues using a ticketing system, ensuring accurate and detailed information for efficient problem resolution.
Collaborate with internal technical teams to escalate and resolve complex issues, ensuring timely and effective solutions.
Communicate with users in a clear, professional, and empathetic manner, understanding the urgency and sensitivity of healthcare-related issues.
Keep users informed about the status of their reported issues and provide regular updates until resolution.
Maintain up to date understanding of the Healthcare EHR application, staying informed about updates, new features, and enhancements.
Create and update knowledge base articles and documentation.
Must be flexible to work various shifts and open to daytime, evenings, weekends, or holidays.
Maintain an excellent customer satisfaction standard.
Actively participate in Company provided training and education.
Align conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program
Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s degree in computer science or related field or equivalent experience
Proven experience in a client support or help desk role; Healthcare IT experience is a plus.
1+ years of technical troubleshooting experience
Proficiency in using help desk software and ticketing systems.
Ensure proper documentation for each interaction and escalate when necessary.
Excellent communication skills (verbal and written). Ability to convey technical information to non-technical users in a clear and understandable manner.
Ability to manage high priority technical issues and their associated communications with patience and professionalism.
Strong commitment to providing exceptional customer service and ensuring client satisfaction.
2+ years of Client support experience in a Microsoft environment that includes Windows 2012 and Windows 2016
Experience with Desktop Remote Control tools (i.e., RDS, RDP and Screen Sharing)
Experience with: Microsoft SQL Server 2014, 2017 environments.
Strong troubleshooting skills and in-depth knowledge of Microsoft technologies
Experience with: XML, Java Script, Power Shell Script, SQL Queries, Microsoft Active Directory, Saa S, Citrix, VPN, networking, Azure technologies.
PHYSICAL DEMANDS:
Must be able to communicate effectively with clients and team members, both verbally and written. While performing the duties of this job, the employee will be frequently required to stand and sit for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: Candidates who can join immediately to 15 days' notice period can only apply.
Interested candidates can share their updated resume at
with below details
Total Exp:
Current CTC:
Expected CTC:
Notice period:
Reason for Change:
Current Location:
Work from Office module: Yes / No
“At Corro Health, we want to assure all job seekers that we do not require any payment or monetary arrangement as a condition for employment. Corro Health does not authorize any third party, agency, company, or individual to request money or financial contributions in exchange for a job opportunity. If you receive any request for payment or suspect fraudulent activity related to job applications at Corrohealth, please do not respond. Instead, contact us immediately at or report the incident to our Compliance Hotline via Health .”

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