SolarSquare Energy | Customer Success Executive | india

3 weeks ago


india SolarSquare Energy Full time

About SolarSquare:

SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time.

Company Website -


Requirement:

Experience Required: 1 - 3 years of experience in customer support (voice process)

Perk: 4 LPA CTC

Job Type: WFO role


Job Description:

  • Creating ‘delight’ for the customer during the project life cycle
  • Assisting with adherence to project timelines
  • Conflict resolution
  • Tracking customer experiences across online and offline channels
  • Collaborating with the internal teams to enhance customer service and brand awareness
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
  • Analyzing customer feedback on products and services offered
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.


Expectations

  • The candidate should have excellent communication skills both written and verbal
  • The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
  • The candidate should be able to resolve conflicts with the customer
  • The candidate should be a team player
  • Should also have expert knowledge of tools like Google Sheets and MS excel.
  • Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
  • Proficiency in MS Office


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