Customer Success Executive
3 weeks ago
About SolarSquare:
SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time.
Company Website -
Requirement:
Experience Required: 1 - 3 years of experience in customer support (voice process)
Perk: 4 LPA CTC
Job Type: WFO role
Job Description:
- Creating ‘delight’ for the customer during the project life cycle
- Assisting with adherence to project timelines
- Conflict resolution
- Tracking customer experiences across online and offline channels
- Collaborating with the internal teams to enhance customer service and brand awareness
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Expectations
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player
- Should also have expert knowledge of tools like Google Sheets and MS excel.
- Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
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