Customer Success Executive
1 week ago
Future-proof your advertising and marketing career. Join Scatter.
At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners' businesses. Scatter makes it easier for our client's consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers' everyday lives.
Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 60+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.
Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.
About the job
Position: Customer Success Executive - Operations
CTC: Up to 3.6 LPA
CTC Breakup – 8% Annual Retention Bonus. This is a part of the above CTC and is released on completion of one year. Subject to being on the payroll and not serving a notice period.
Experience - Up to 1 year. Freshers are more than welcome to apply.
Role & Responsibilities
As an Operations Executive, your role encompasses overseeing the end-to-end management of projects ensuring client satisfaction and maintaining smooth operational processes. Key responsibilities include:
Client Onboarding & Operational Management:
- End to end campaign management
- Ensure all documentation is accurate and update relevant databases.
- Onboard clients onto the platform and upload client plans as required.
- Address day-to-day client inquiries, troubleshoot issues promptly, and inspire repeat business through excellent service delivery.
- Monitor client satisfaction levels, liaise with departments to meet client requirements, and manage monthly billing and invoicing processes for serviced clients.
Special Projects:
- Contribute to special projects such as client events, lead generation campaigns, and media planning and buying.
- Identify and onboard partners based on project needs, including media houses, translation agencies, and other relevant organizations.
- Delegate work related to special projects and ensure it is completed on time.
Minimum Qualifications & Expected Experience:
1. Bachelor’s degree (any field)
3. Proficiency in MS Excel, MS Word, and MS PowerPoint.
4. Strong attention to detail and ability to multitask.
5. Excellent written and verbal communication skills.
6. Proven ability to build and maintain strong relationships with stakeholders.
7. Strong negotiation and problem-solving skills.
8. Demonstrated ability to meet deadlines.
And finally, what's it like working with us?
We're all about celebrating differences, working together like a well-oiled machine, and making sure every team member feels empowered to bring their A-game.
Along with an exciting salary package and medical insurance, you'll also enjoy an annual week off for the whole crew from Christmas to the New year (yeah, it's on the house, not cutting into your regular leave stash).
It's not just a job; it's a place where your ideas matter, your uniqueness is celebrated, and your career growth is a big deal. We can't wait to have you on board and be part of the Scatter story
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