Assistant Operations Manager

9 hours ago


Mumbai, India Pluckk Full time

Job Title: Assistant Manager - Last Mile Location: Vashi, Navi MumbaiDepartment: OperationsExperience Required: 2–5 yearsEmployment Type: Full-timeNight Shift: 10pm to 6amAbout the Role:We are looking for a proactive and detail-oriented Assistant Last Mile Manager to support and execute last mile delivery operations in Mumbai. This role involves coordinating with delivery partners, tracking shipments in real-time, resolving exceptions, and ensuring seamless B2C deliveries . You’ll play a key role in maintaining high service levels, optimizing delivery timelines, and supporting customer satisfaction through efficient last-mile execution.Key Responsibilities:Coordinate daily last mile dispatches with 3PL partners and internal fleet teamsMonitor real-time delivery tracking and resolve delivery exceptions/escalationsSupport route planning and suggest improvements based on ground realitiesEnsure timely pickups and deliveries aligned with SLAsCollaborate with warehouse, dispatch, and customer service teams for smooth order handoversMaintain daily MIS and assist in preparing delivery performance dashboardsAssist in field audits, hub visits, and vendor reviews when neededWho You Are:2–5 years of experience in last mile logistics, dispatch, or delivery operationsExperience in e-commerce, FMCG, or 3PL operations is preferredFamiliarity with GPS tracking systems, route optimization tools, and ExcelStrong communication skills and ability to manage on-ground teams and partnersProblem-solver with high attention to detail and ability to work under pressure



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