Technical support specialist

1 week ago

Bangalore, India PW Full time

Job Title: STUDENT SUCCESS SPECIALIST(TECHNICAL) Job Description: The Student success specialist(technical) will be responsible for addressing learner queries through both the ticketing and calling systems, while conducting in-depth analysis to identify opportunities for improvement. This role is essential in enhancing learner experiences, optimizing course content, and improving instructor effectiveness. The ideal candidate will possess excellent communication and analytical skills, with a strong commitment to delivering exceptional customer satisfaction. Key Responsibilities: ● Resolving subject related doubts (Dev Ops) per day with a higher level of authenticity and perfection. ● Follow up calls with the enrolled learners and increase their course completion rate. ● Handling escalations and providing resolution to the learners while maintaining TAT. ● Sharing weekly, monthly and quarterly reports to the support manager. ● Compile and analyze feedback data to identify trends, strengths, and areas for improvement. ● Collaborate with program managers to implement necessary changes and enhancements based on learner feedback. ● Develop and maintain a feedback database to track and monitor feedback trends and progress over time. ● Assist in the creation of surveys and questionnaires to collect feedback from learners. ● Provide reports and insights to program managers and stakeholders based on feedback analysis. ● Stay updated on industry trends and best practices related to learner feedback and incorporate them into the feedback process. ● Ensure the confidentiality and anonymity of the learners while collecting and handling feedback. Preferred Qualifications: ● B-TECH with equivalent work experience of 2-3 years (Freshers are also welcome) ● Deep conceptual understanding of data science and data analytics concepts ● Experience in teaching data science and data analytics is an added advantage ● Excellent email writing skills.. ● Proven experience in gathering and analyzing feedback data. ● Strong interpersonal and communication skills to engage effectively with learners. ● Excellent analytical skills with the ability to interpret data and identify trends. ● Detail-oriented with strong organizational and time management abilities. ● Proficient in using feedback collection tools and software. ● Knowledge of learning management systems (LMS) is a plus. ● Ability to work independently and collaboratively in a team environment. ● Demonstrated commitment to delivering exceptional customer service. Important Pointers - Willingness to take on multiple projects and complete them on time.. - Strong communication skills in both Hindi and English. - proven technical in data science and analytics is a must for this role. - Location - Bangalore, HSR - Ability to work independently and collaboratively in a team environment.

  • Technical support specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, Open Text™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Technical Support Specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Senior technical support specialist

    3 days ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    1 week ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    4 weeks ago

    bangalore, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...

  • Senior Technical Support Specialist

    1 month ago

    bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...

  • Technical Support Specialist

    2 months ago

    Bangalore/Pune/Delhi, India Diatoz Solutions Pvt Ltd Full time

    Key ResponsibilitiesWe are seeking a highly skilled Technical Support Specialist to join our team at Diatoz Solutions Pvt Ltd.The ideal candidate will provide expert-level support for key customers, leveraging their knowledge of MCU programming and development to cultivate design opportunities and position Renesas products.Responsibilities include:Providing...

  • Senior technical support specialist

    2 months ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr Technical Support Specialist

    1 week ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Senior technical support specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist(Identity manageme, Access Management, Data security) JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, Open Text™ has produced innovative online solutions that changed the...

  • Senior Technical Support Specialist

    2 months ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    2 months ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    2 months ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    1 month ago

    bangalore, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Technical Support Specialist

    2 months ago

    bangalore, India LOKIN Full time

    Company DescriptionLOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and value...

  • Ārohana Support | Sales and Outreach Specialist

    1 week ago

    bangalore, India Ārohana Support Full time

    Location: RemoteReports to: Business Development ManagerAbout UsAt EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy. Our mission is to provide high-quality, compassionate care that empowers individuals to reach their fullest potential. We...

  • Ārohana Support | Sales and Outreach Specialist

    7 days ago

    bangalore, India Ārohana Support Full time

    Location: Remote Reports to: Business Development Manager About Us At EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy . Our mission is to provide high-quality, compassionate care that empowers individuals to reach their fullest...

  • Senior Technical Support Specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist(Identity manageme,Access Management,Data security) JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way...