Customer Service Representative

2 weeks ago


Bangalore, India The HelloWorld Full time

Job Description: Role: Customer Service Intern We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Intern . The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset. Key Responsibilities: Customer Interaction: Respond to customer inquiries via Phone, Email, Chat, Social Media Platforms in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Problem Resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently. Product & Service Knowledge: Maintain a deep understanding of the company’s products, services, and policies. Maintain accurate customer records for future reference and analysis. Feedback & Improvement: Gather customer feedback and share insights to improve processes and enhance customer experience. Meet or exceed all Productivity, Quality & Time management goals set. Maintain a professional approach at all times Demonstrate an appropriate sense of urgency in resolving customer issues Qualifications: Education: Graduate Experience: Maximum 1 year of experience in customer service or a related role preferred. Freshers can also apply. Skills: Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in any CRM software and Microsoft Office Suite preferred. Ability to handle multiple tasks and prioritize effectively. Multilingual (English & Hindi Proficiency is a must)



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