Genpact | Customer Care Voice/Chat | gurgaon

2 weeks ago

gurgaon, India Genpact Full time
Hi Applicants,
We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.
International Voice/Chat process
Location- Gurgaon.
Shifts- Rotational- 5 days Working
Chat/Voice Experience is mandate
Please find the below JD:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.
In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behaviour.
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
Domain Experience: BFSI
Channel Experience: Voice (International Voice Process)
Work Experience: Relevant experience in International Voice process
Excellent Communication & Comprehension Competencies
Typing Speed: >25 WPM
Shift: Rotational shifts
Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
Use available information and tools to validate identity of the caller to safeguard Member information.
Initiate effective and timely written communication with Members.
Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
Effectively guide Members to navigate online tools and applications to enable uploading of documents.
Adhere to all policies and procedures while showcasing Member centric servicing ethos.
Ensure high quality service delivery in a 24/7 environment.
Interested Candidates can send their resume on

  • Genpact | Customer Care Voice/Chat | gurgaon

    4 days ago

    gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice Support Associate/Sr. Associate.International Voice processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+...

  • Customer care voice/chat

    2 weeks ago

    Gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.International Voice/Chat processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    2 weeks ago

    Gurgaon, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate. International Voice/Chat process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering...

  • Customer Care Voice/Chat

    5 days ago

    Gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice Support Associate/Sr. Associate.International Voice processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+...

  • Customer Care Voice/Chat

    5 days ago

    Gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice Support Associate/Sr. Associate.International Voice processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+...

  • Customer Care Voice/Chat

    2 weeks ago

    Gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.International Voice/Chat processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    6 days ago

    Gurgaon, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice Support Associate/Sr. Associate. International Voice process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that...

  • [3 Days Left] Customer Care Voice/Chat

    2 weeks ago

    Gurgaon, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.International Voice/Chat processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Genpact | Customer Service Executive | gurgaon

    3 weeks ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Customer Service Executive | gurgaon

    2 weeks ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Customer Support Specialist | gurgaon

    2 weeks ago

    gurgaon, India Genpact Full time

    Hi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...

  • Genpact | Customer Support

    1 day ago

    gurgaon, India Genpact Full time

    Profile - Customer support (Non Voice)Work location - GurgaonShift - Rotational shifts (Mostly US)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Genpact | (Gurugram)Customer Service Representative | gurgaon

    2 weeks ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Process Developer | gurgaon

    2 weeks ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Process Developer

    1 day ago

    gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Customer Service Representative for FinTech Support

    3 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Genpact Overview">As a global professional services and solutions firm, Genpact aims to deliver outcomes that shape the future. Our team of 125,000+ people across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.">About the Role">We are inviting applications for the role of Voice/Chat...

  • Customer Support Associate Role

    4 days ago

    Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services firm offering innovative solutions to transform businesses.We are seeking an experienced Voice/Chat Support Associate to join our team in Gurgaon, India.This role involves providing world-class customer support experience while handling inbound phone calls from members regarding disputed transactions.The ideal...

  • Customer Support Specialist

    6 days ago

    Gurgaon, Haryana, India Genpact Full time

    Genpact, a global professional services and solutions firm, is seeking an experienced Customer Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with a dynamic and fast-paced organization that values innovation, customer focus, and employee growth.Job Summary:We are looking for a skilled Customer Support...

  • Global Voice Support Specialist

    6 days ago

    Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services company that delivers business outcomes that shape the future. With over 125,000 people across 30 countries, we are driven by our purpose to create lasting value for clients.We serve leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital...

  • Customer Service Executive

    2 months ago

    Gurgaon, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...