Payroll-Transition Manager

5 days ago

Chennai, India Integrated Personnel Services Limited Full time

Role Summary

  • Understand the customer process & success fully Transition the same to the outsourced
  • Clearly define a project's objectives, scope & deliverables
  • Estimate and plan personnel, equipment and financial resources
  • Develop meaningful and workable project plans
  • Handle conflict and change management effectively
  • Identify, communicate and manage the risks associated with the project
  • Regularly and professionally report project activities, deliverables and milestones to management
  • Manage transition cost
  • Have to maintain day to day working relationship with all support functions, stakeholders and leadership team

Job Description:-

Knowledge &Skills :

  • Knowledge of BPS Industry and Practices (Must Have)
  • Project Management Tools & Techniques, PMP,Prince II (Preferred)
  • Knowledge and application experience of BPO Transition frameworks (Must Have)
  • Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)
  • Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)
  • In-depth knowledge of technology solutions related to BPS solutions around

imaging and workflow (Preferred)

  • Good written and verbal communication skills (Must Have)
  • Willingness to work in flexible shifts and more often in Night shifts to interact

with Client teams based in global locations.(Must Have)

  • Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as

job involves extensive travel and extended stay away from home country..

Transition Ownership:

  • Creates an effective project team with appropriate team composition
  • Ensures required resources are arranged for transition-related training

delivery

  • Escalation Management-Interacts with stakeholders in infrastructure

services, administration, etc to ensure appropriate connectivity and software

installation, hardware and such other resources / logistics

  • Monitors through effective dashboards the overall functioning of processes,

identifies improvement areas and implementing adequate measures to

maximize customer satisfaction levels during the transition phase

  • Monitors Voice of Customer as captured during transition phases
  • Ensure business operational design are reviewed and appropriate

measurement systems are put in place to capture operational metrics

  • Serves as the point of escalation for customers in transition-related matters

(related to methodology validation, transition milestones, staffing, training,

etc.)

  • Ensure the process through transition, piloting and finally handing over to

service delivery

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