Payroll-Transition Manager
6 days ago
Role Summary
- Understand the customer process & success fully Transition the same to the outsourced
- Clearly define a project's objectives, scope & deliverables
- Estimate and plan personnel, equipment and financial resources
- Develop meaningful and workable project plans
- Handle conflict and change management effectively
- Identify, communicate and manage the risks associated with the project
- Regularly and professionally report project activities, deliverables and milestones to management
- Manage transition cost
- Have to maintain day to day working relationship with all support functions, stakeholders and leadership team
Job Description:-
Knowledge &Skills :
- Knowledge of BPS Industry and Practices (Must Have)
- Project Management Tools & Techniques, PMP,Prince II (Preferred)
- Knowledge and application experience of BPO Transition frameworks (Must Have)
- Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)
- Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)
- In-depth knowledge of technology solutions related to BPS solutions around
imaging and workflow (Preferred)
- Good written and verbal communication skills (Must Have)
- Willingness to work in flexible shifts and more often in Night shifts to interact
with Client teams based in global locations.(Must Have)
- Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as
job involves extensive travel and extended stay away from home country..
Transition Ownership:
- Creates an effective project team with appropriate team composition
- Ensures required resources are arranged for transition-related training
delivery
- Escalation Management-Interacts with stakeholders in infrastructure
services, administration, etc to ensure appropriate connectivity and software
installation, hardware and such other resources / logistics
- Monitors through effective dashboards the overall functioning of processes,
identifies improvement areas and implementing adequate measures to
maximize customer satisfaction levels during the transition phase
- Monitors Voice of Customer as captured during transition phases
- Ensure business operational design are reviewed and appropriate
measurement systems are put in place to capture operational metrics
- Serves as the point of escalation for customers in transition-related matters
(related to methodology validation, transition milestones, staffing, training,
etc.)
- Ensure the process through transition, piloting and finally handing over to
service delivery
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