Customer Relationship Management Specialist

2 weeks ago


Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

Company Description

Aimlay Pvt Ltd (Recruitment) is a company based in Delhi, India, specializing in educational counseling and professional guidance for students and working professionals seeking to continue their education. With a focus on academic excellence, we help individuals secure admissions in reputable universities and colleges, paving the way for their future success. As our reputation grew, we expanded our services to cater to the needs of a diverse range of students and professionals, aiming to provide broader perspectives and opportunities.

Role Description

This is a full-time on-site role for a Customer Relationship Management Specialist at Aimlay Pvt Ltd. The specialist will be responsible for managing customer interactions, fostering relationships, analyzing data, and coordinating projects related to customer engagement and satisfaction in the educational counseling domain.

Job Title: Sales | Collection & Recovery | CRM – Voice Process

Industry: EdTech

Location: Rohini West

Job Type: Full-Time

Experience: Minimum 1-3 Years Relevant

Job Overview

We are seeking a motivated Customer Relationship Manager for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.

Key Responsibilities

Make outbound/inbound calls to students/customers to facilitate collections.

Resolve customer issues and negotiate payment terms effectively.

Document all interactions accurately and maintain up-to-date records.

Meet or exceed monthly collection targets.

Coordinate with sales, finance, and support teams to resolve payment issues.

Adhere to company protocols and compliance standards.

Key Skills & Requirements

1-3 years of experience in collections, preferably within the EdTech sector.

Proficient in English communication and negotiation.

Familiarity with CRM systems and Excel.

Target-oriented, with strong problem-solving skills and a customer-focused approach.

Perks & Benefits

Attractive performance-based incentives 

Career growth opportunities within a prominent EdTech company.

Anyone interested can call me on 7428299435 & Mail on



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