Operations executive

2 weeks ago

Bangalore, India Cleartrip Full time

Roles & Responsibilities: Client Liaison : Serve as the primary contact between Cleartrip and the client, ensuring timely responses to travel-related needs and inquiries. Service Excellence : Deliver exceptional customer service, addressing issues and providing accurate information to maintain client satisfaction. Travel Management : Manage end-to-end bookings, including flights, hotels, car rentals, and other travel services, ensuring smooth and hassle-free client experiences. Itinerary Planning : Assist in crafting travel itineraries aligned with the client’s preferences and policies. Travel Documentation : Ensure timely processing and delivery of tickets, visas, insurance, and other necessary documents. Budget Adherence : Make travel arrangements within the client’s budget while following Cleartrip’s cost-effective practices. Expense Tracking : Monitor and report travel expenses, ensuring accuracy in billing and transparency in cost management. Operational Efficiency : Follow Cleartrip's SOPs, ensure compliance with travel policies, and proactively resolve operational issues to minimize disruptions. Risk Management : Identify and mitigate travel-related risks to ensure the safety and security of the client. Collaboration : Work with internal teams to ensure seamless communication, efficient travel arrangements, and resolution of client issues. Desired Candidate Profile: Strong Communication Skills: Ability to communicate clearly and professionally with both clients and internal teams, ensuring alignment on all travel matters. Customer-Centric Approach: A dedication to delivering high-quality customer service and ensuring client satisfaction by addressing needs promptly and efficiently. Organizational Skills: Exceptional attention to detail in handling multiple bookings, coordinating itineraries, and managing travel documentation. Problem-Solving Ability: A proactive approach to resolving travel-related issues with minimal disruption to client plans. Technical Proficiency: Familiarity with Cleartrip’s travel management systems and other tools for booking, expense tracking, and reporting. Cost-Consciousness: A strong ability to manage travel arrangements within budget constraints while ensuring value and efficiency. Industry Knowledge: A solid understanding of the travel industry, including trends, regulations, and best practices, along with a desire to stay updated on new developments.

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