Software engineer with contact center experience
4 days ago
Uniphore is one of the largest B2 B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/ verint/ nice/ calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATSAdvanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, Qo S, STP, VLAN, TCP/IP etc Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www. Uniphore. Com.
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Senior Contact Center Engineer I
1 month ago
Bangalore City, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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Software Engineer with Contact Center Experience
3 weeks ago
Bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software Engineer with Contact Center Experience
3 weeks ago
bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software engineer with contact center experience
3 weeks ago
Bangalore, India Uniphore Full timeUniphore is one of the largest B2 B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software engineer with contact center experience
3 weeks ago
Bangalore, India Uniphore Full timeUniphore is one of the largest B2 B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software Engineer with Contact Center Experience
4 hours ago
bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software Engineer with Contact Center Experience
3 weeks ago
Bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Senior Contact Center Engineer I
3 weeks ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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Senior Contact Center Engineer I
1 month ago
Bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
1 month ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
3 weeks ago
Bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior contact center engineer i
3 weeks ago
Bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
1 month ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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AI Architect for Contact Centers
3 weeks ago
Bangalore, India Han Digital Solution Ltd Full timeJob Title: Contact Center AI ArchitectAbout the Role:We are seeking an experienced Contact Center AI Architect to join our team at Han Digital Solution Ltd. As a key member of our AI team, you will be responsible for designing and implementing AI-driven solutions for our contact centers, focusing on improving efficiency, customer satisfaction, and...
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Bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms ( NICE Cxone ). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code...
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bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact CenterWe are hiring a Software Engineer to join our team and support Cloud Contact Center platforms ( NICE Cxone ) . In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews...
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AI Architect for Contact Center Innovation
3 weeks ago
Bangalore, India Han Digital Solution Ltd Full timeJob Title: AI Architect for Contact Center InnovationJob Summary:We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. The ideal candidate will have a strong background in AI and machine learning, with a focus on contact center applications.Key Responsibilities:Design and...
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bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...
