AI Architect for Contact Center Innovation

1 month ago


Bangalore, India Han Digital Solution Ltd Full time

Job Title: AI Architect for Contact Center Innovation

Job Summary:

We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. The ideal candidate will have a strong background in AI and machine learning, with a focus on contact center applications.

Key Responsibilities:

  • Design and architect large-scale AI solutions for contact centers
  • Collaborate with business stakeholders and data scientists to understand contact center requirements
  • Evaluate and recommend AI tools and technologies to enhance contact center capabilities
  • Ensure the scalability, reliability, and security of AI solutions
  • Provide technical guidance and mentorship to junior team members

Requirements:

  • 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications
  • Deep understanding of AI technologies, including natural language processing, machine learning, and deep learning
  • Proven track record of designing and architecting large-scale AI solutions
  • Experience with contact center technologies and platforms
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Preferred Qualifications:

  • Experience with cloud platforms (e.g., AWS, Azure, GCP) and their AI services
  • Knowledge of data engineering and data pipelines
  • Experience with contact center analytics and reporting tools
  • Contributions to open-source AI projects

About Us:

Han Digital Solution Ltd is a leading provider of digital solutions for contact centers. We are committed to delivering innovative and effective AI-driven solutions that improve customer satisfaction and operational performance.




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