AI Architect for Contact Center Innovation
1 month ago
Job Title: AI Architect for Contact Center Innovation
Job Summary:
We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. The ideal candidate will have a strong background in AI and machine learning, with a focus on contact center applications.
Key Responsibilities:
- Design and architect large-scale AI solutions for contact centers
- Collaborate with business stakeholders and data scientists to understand contact center requirements
- Evaluate and recommend AI tools and technologies to enhance contact center capabilities
- Ensure the scalability, reliability, and security of AI solutions
- Provide technical guidance and mentorship to junior team members
Requirements:
- 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications
- Deep understanding of AI technologies, including natural language processing, machine learning, and deep learning
- Proven track record of designing and architecting large-scale AI solutions
- Experience with contact center technologies and platforms
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Preferred Qualifications:
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and their AI services
- Knowledge of data engineering and data pipelines
- Experience with contact center analytics and reporting tools
- Contributions to open-source AI projects
About Us:
Han Digital Solution Ltd is a leading provider of digital solutions for contact centers. We are committed to delivering innovative and effective AI-driven solutions that improve customer satisfaction and operational performance.
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