Senior Contact Center Engineer I
1 month ago
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Senior Contact Center Engineer II will have daily responsibility to recommend, develop, and implement scalable Contact Center technology solutions, ensuring that initiatives support the corporate vision. The person in this role will have daily responsibility for managing and supporting Genesys Contact Center infrastructure or implementing Contact Center software solutions and integrations with an emphasis on solutions that use advanced routing development to solve business problems. This includes, but is not limited to: Shared responsibility, along with Lead Engineer for the Genesys Contact Center development environment Working with all engineers, and often lead the effort, to provide seamless service delivery and support of the overall Genesys Contact Center solution Conduct Peer Reviews and assist other routing engineers in the delivery of solutions Assist with escalations from the Service Desk and other engineers to resolve all issues forwarded\escalated from within enterprise incident management system Act as a liaison between related support groups on Contact Center engineering issues Assist with the ongoing evolution and development of the Genesys solution Primary Responsibilities: Accountable for using development lifecycle methodology and Agile processes to deliver technology solutions for complex business problems. Participate and contribute in technical discussions to deliver solutions that follow best-practice standards. Design / Build / Configure, install and test various solutions that meet project design specifications Assist other Contact Center Engineers in the delivery of comprehensive technology solutions Participate and lead ongoing technology research and strategic planning for contact center services Perform some Genesys infrastructure maintenance work; some after-hours work is required Adheres to and promotes the use of standard operating procedures among team members Provide Tier 3 support during critical incidents as necessary Conducts routine software audits of business logic and maintains comprehensive configuration documentation Provide the highest level of engineering and support during critical incidents as necessary. Respond to detected and reported problems and interface with vendor support service groups, network services, telecom, systems engineering, or IT security to ensure quick resolutions and appropriate notification during outages or periods of degraded performance Participate in team meeting, brainstorming sessions and attend all appropriate training and seminars Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications: Bachelor's Degree or equivalent experience 5+ years related experience in a Contact Center Engineering or related role Genesys technical certifications Strong knowledge of various Genesys products and components including but not limited to SIP Server, GVP, Interaction Server, iWD, Email, Chat, Routing, and Genesys Workspace. Strong knowledge of reading application logs, inbound routing, outbound campaigns, designing call and interaction flows, skills-based routing, CTI integration, desktop toolbar integration and call recording & analytics Experience in Microsoft IIS and Tomcat web application configuration Strong knowledge and understanding of Integration and API methodologies MS Windows Operating Systems experience Experience with SQL Experience in Microsoft networking concepts Strong understanding of LAN/WAN networks and TCP/IP Working knowledge of scripting languages Must be self-motivated with excellent interpersonal, communication, presentation, and organizational skills Preferred Qualifications: Experience with Enterprise CRM systems, such as Salesforce Experience working in online education or test preparation Working knowledge of, and experience with, contact center best practices, business processes, and operations
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Senior contact center engineer i
1 month ago
Bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
1 month ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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Senior Contact Center Engineer I
2 months ago
Bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
2 months ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in...
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Senior Contact Center Engineer I
2 months ago
bangalore, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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Senior Contact Center Engineer I
2 months ago
Bangalore City, India Kaplan Full timeFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.Our offices in India opened in Bengaluru in 2018....
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Contact Center Engineer, Senior Associate
5 days ago
bangalore, India RSM Delivery Center Private Limited (India) Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
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VoIP Engineer
4 weeks ago
Bangalore, Karnataka, India Nouveau Labs Pvt Ltd Full timeWe are seeking a skilled Senior VoIP Developer to join our team and maintain VoIP systems and applications. The successful candidate will have experience in Call Processing, Contact Center, WebRTC, Java, Go, Lang, Python, Java, AWS, Dockers, and Microservices. The ideal candidate should also have experience in managing a team of developers and collaborating...
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AI Architect for Contact Center Innovation
1 month ago
Bangalore, India Han Digital Solution Ltd Full timeJob Title: AI Architect for Contact Center InnovationJob Summary:We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. The ideal candidate will have a strong background in AI and machine learning, with a focus on contact center applications.Key Responsibilities:Design and...
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Contact Center AI Solutions Architect
4 weeks ago
Bangalore, India Han Digital Solution Ltd Full timeJob Title: Contact Center AI Solutions ArchitectAbout the Role: We are seeking an experienced Contact Center AI Solutions Architect to join Han Digital Solution Ltd.Key Responsibilities:Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and operational performance.Oversee the development...
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AI-Driven Contact Center Solutions Architect
1 month ago
Bangalore, India Han Digital Solution Ltd Full timeJob Title: AI-Driven Contact Center Solutions ArchitectAt Han Digital Solution Ltd, we are seeking an experienced AI-Driven Contact Center Solutions Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing AI-driven solutions for contact centers, focusing on improving efficiency, customer...
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Contact Center AI Architect
2 months ago
Bangalore, Karnataka, India Han Digital Solution Ltd Full timeJob Description :- Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and overall operational performance.- Oversee the development and deployment of AI models and algorithms tailored to specific contact center use cases, such as natural language processing, machine learning, and predictive...
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Bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms ( NICE Cxone ). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code...
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bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact CenterWe are hiring a Software Engineer to join our team and support Cloud Contact Center platforms ( NICE Cxone ) . In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews...
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bangalore, India Tech Mahindra Full timeSoftware Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...
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Software Engineer with Contact Center Experience
1 month ago
Bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software Engineer with Contact Center Experience
1 month ago
bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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bangalore, India Mancer Consulting Services Full timeAbout the roleAs the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...
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Software Engineer with Contact Center Experience
2 weeks ago
bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
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Software Engineer with Contact Center Experience
2 weeks ago
bangalore, India Uniphore Full timeUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...
