Senior Officer, Policy Service

1 week ago


Bangalore, India Santamonica Tours and Travels Full time

Ticketing Officer Location: Industry: Travel and Tourism Employment Type: Full-Time About the Company - Santamonica Travels Pvt Ltd is a company that specializes in providing travel services. Our mission is to make travel experiences memorable and hassle – free for our customers. The Ticketing Executive is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences. Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Ensure compliance with airline policies and regulations during ticket issuance. Provide travel recommendations, including flight options and cost-effective routes. Process refunds as per airline policies. Coordinate with airlines and travel partners for any escalations or special requirements. Handle customer complaints or issues promptly and professionally. Provide solutions for disrupted travel plans, such as delays or cancellations. Promote ancillary services such as travel insurance, hotel bookings, and holiday packages. Educational Background: Bachelor’s degree in Travel & Tourism or related field (preferred). Experience: 4–5 years of experience in ticketing or travel operations. Familiarity with fare rules, taxes, and airline regulations. IATA certification or diploma in travel and tourism. Knowledge of multiple languages, especially regional or international.



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