Senior Officer

Job Summary To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement productivity standards Responsible for monitoring operational customer service-related activities of the CPC Monitoring timely reporting to Manager and taking corrective action of irregular items to facilitate early resolution Comply with internal operating procedures Key Control Standards To ensure speedy resolution of customer queries complaints in accordance with laid down procedures Quality standards Perform relief function for Officer Customer Service Assistant Manager as per requirements Assist Managers Assistant Managers in monitoring all transactions to ensure obligations payments duly met Ensure compliance of all policies and procedures issued in relation to money laundering prevention Ensure strict compliance of Group Sanctions Procedures Ensure strict implementation of Group Policies on KYC Group Code of Conduct Ensure timely archival of documents and ensure maintenance of records as per the Group policy Ensure no operating losses Escalate issues on timely basis to Unit Managers Key Responsibilities Service delivery according to set standards Compliance of statutes internal operational procedures Group guidelines Regulatory requirements Risk assessment control Staff management training morale Preparation of PPCL and Scanning activities Receiving documents Registration in IMEX and despatching documents Handling of Delivery and support TRAACS IDPMS EDPMS Support to Import Team Updating of A1 and GR Shipping Bills and compiling R Returns in RBI FETERS R Returns package Physical verification of bills Preparation of internal external Returns Reports and MIS statements Handling customer calls and queries General filing Archival of record Maintenance of SLA by handling daily work activities as directed by Manager Improvement of overall productivity of the unit by Assisting Officers Asst Managers in their daily activities To act in complete compliance with the Bank s Data confidentiality policy at all times which also governs sending of data to external parties over email To assist Unit Head Trade services in completion of any projects as assigned from time to time Responsible for the health and safety aspects at the workplace Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions Co-operate with Management to support and promote Health and safety in the workplace Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner Ensure that own actions do not put others at risk Work in a healthy and safe manner Encourage others to work in a healthy and safe manner Report all accidents and incidents and Bring to the attention of the management any hazard in the workplace Key stakeholders Customer SCB Staff GBS Skills and Experience Product Experience LAP BIL PL and LAS Distribution Relationship Management Digital Knowledge Customer Management Strong Communication Skills Effective People Skills Qualifications Graduate About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 39679