Senior Customer Service Representative
13 hours ago
TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:Selectively recruiting the top 1% of industry professionalsDelivering in-depth training to ensure peak performanceOffering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.SummaryThis is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.ResponsibilitiesCustomer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.QualificationsCustomer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredSchedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone
-
Senior Customer Service Representative
8 hours ago
bangalore, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Customer service representative
3 weeks ago
Bangalore, India Busibud Solutions Private Ltd Full time**About Us:** We’re a growing Saa S startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support. **Role Overview:** As a Customer Support Representative, you will be the first point of contact for customers, assisting...
-
Customer Service Representative
6 days ago
bangalore, India Busibud Solutions Private Ltd Full timeAbout Us:We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.Role Overview:As a Customer Support Representative, you will be the first point of contact for customers, assisting them with...
-
Customer Service Representative
5 days ago
bangalore, India Busibud Solutions Private Ltd Full timeAbout Us: We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support. Role Overview: As a Customer Support Representative, you will be the first point of contact for customers, assisting them with...
-
Customer Service Representative
7 days ago
Bangalore Rural, Bengaluru, India Topgear Consultants Full time ₹ 4,00,000 - ₹ 8,00,000 per yearThis Opportunity is with a leading Healthcare company for their office in Bangalore locationRole: Customer Service Representative - International Voice ProcessExperience: 1 - 5 YearsJob TitleCustomer Service Representative (Tier 1 Loan Pre-Qualification)Job Location(s)BangaloreWork Experience1-4 YearsJob Description:We are seeking a detail-oriented and...
-
Customer Service Representative
2 weeks ago
bangalore, India MSI Services Pvt Ltd Full timeMSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal...
-
Customer Service Representative
2 weeks ago
bangalore, India MSI Services Pvt Ltd Full timeMSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal...
-
Customer Service Representative
1 week ago
Bangalore, Karnataka, India Gain.pro Full timeWho are we is on a mission to serve everyone who wants to find understand and track the companies that matter to them Our platform empowers investors advisors and C-suite executives with the deepest private market insights combining human curation with GenAI for faster data-driven decisions We serve 100 of MBB Big-Four advisories clients representing over 1...
-
Customer service consultant
3 weeks ago
Bangalore, India NetRTech Solutions LLP Full timeJob description Company Description Net Tech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service...
-
Customer Service Representative
2 weeks ago
bangalore, India Policybazaar.com Full timeJob descriptionHR Contact- Ankitabisht1@policybazaar.com or via WhatsApp to 8448389308.Customer Service ExecutiveLocation: Gurugram, HaryanaInterview Mode- Only Face-to-Face (No Virtual Interviews)Qualification- 0-5 yrs (Freshers are welcome)Salary package- 2.5 LPA to 4 LPAJob description:PolicyBazaar.com is looking for dynamic, customer-focused individuals...
