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Senior Developer- ITOM
2 months ago
We are Hiring ServiceNow ITOM Developers
Location – Gurgaon, Bangalore, and Pune.
Key Responsibilities:
1. ServiceNow Expertise:
- Leverage deep knowledge of ServiceNow platform, focusing on ITOM modules including
discovery, service mapping, event management, and cloud provisioning.
- Design, develop, and implement ITOM solutions to enhance operational efficiency and improve
service delivery.
2. Discovery and Service Mapping :
- Configure and manage ServiceNow Discovery to identify all hardware and software configurations within the IT environment.
- Utilize Service Mapping to create comprehensive service maps, visualizing relationships and
dependencies between IT components.
3. Event Management:
- Implement effective event management processes to monitor and respond to IT incidents and
alerts promptly.
- Customize event correlation rules and policies to minimize false positives and enhance the
accuracy of incident detection.
4. Cloud Provisioning:
- Develop and maintain cloud provisioning processes within ServiceNow, ensuring seamless
deployment and management of resources in cloud environments.
- Collaborate with cloud architects and engineers to optimize cloud infrastructure for performance,
cost, and scalability.
5. Infrastructure and Cloud Knowledge:
- Possess a strong understanding of various infrastructure components such as servers, storage,
networks, and virtualization technologies.
- Stay up-to-date with cloud technologies and best practices, applying this knowledge to optimize
cloud services and infrastructure management.
6. Collaboration and Communication :
- Work closely with cross-functional teams, including development, operations, and security, to
align ITOM activities with overall business objectives.
- Communicate effectively with stakeholders, providing updates on ITOM initiatives, issues, and
resolutions.
7. Continuous Improvement :
- Proactively identify opportunities for process improvements and automation within IT operations.
- Conduct regular assessments and analysis to optimize ServiceNow configurations and workflows
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree
preferred).
- Extensive experience working with ServiceNow ITOM modules, especially in discovery, service
mapping, event management, and cloud provisioning.
- Strong background in infrastructure technologies and cloud platforms (e.g., AWS, Azure, Google
Cloud).
- ServiceNow certifications related to ITOM modules are highly desirable.
- Excellent problem-solving skills and the ability to analyze complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively in a team
oriented environment.
- Proven track record of successfully implementing and managing ITOM solutions in enterprise
environments.
