Customer Experience Specialist

2 days ago

Mumbai, India HCLSoftware Full time

AppScan Customer Experience Executive (CEE) Job Summary: (DB1) As an AppScan Customer Experience Executive (CEE), you will be responsible for managing and growing the product-related aspects of the renewals business for HCL AppScan. You will work closely with our most valued “High Touch” customers and also other AppScan customers, ensuring their continued product satisfaction and enabling maximum renewal rates. Your primary objectives will be to foster strong customer relationships with product stakeholders (technical and business users), ensure proper adoption of AppScan, identify expansion opportunities, early identification and management of customer attrition risk, and drive revenue growth through successful renewals. Responsibilities: AppScan CEEs will: Develop and implement product-related strategies to achieve high renewal rates and minimize attrition. Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions. Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives. Responsible for onboarding/nurturing new and existing customers by providing relevant assets and communications and setting up customer health checks and meetings. Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling. Collaborate with the fractal management team to develop

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