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Siebel crm

1 week ago

Hyderabad, India ECS | Enterprise Change Specialists Full time
Job Overview
We are looking for an Application Support Specialist with expertise in Siebel CRM to provide production support, troubleshooting, and optimization within the ITIL framework. The ideal candidate will ensure seamless application performance, handle interface-related issues, and work with middleware systems.
Key Responsibilities:
Application Support & Troubleshooting: Manage Siebel CRM applications, resolve incidents, and ensure SLA compliance.
Performance Optimization: Tune application performance, monitor proactively, and analyze incidents.
Workflow & Interface Management: Configure workflows, handle middleware systems (Bawaba/Open API/Micro Services), and manage Siebel EIM modules.
Database & Technical Support: Work with Oracle SQL, PL/SQL, and Unix commands for troubleshooting.
Siebel Administration & Integration: Support Siebel EAI, Siebel Tools, Siebel Administration, OBIEE, Informatica, and DAC.
Essential Skills & Qualifications:
✔ Strong understanding of Siebel CRM Architecture
✔ Hands-on experience in Siebel EIM, Siebel Workflow, and EAI
✔ Good knowledge of Java-based applications
✔ Proficiency in Oracle SQL & PL/SQL
✔ Familiarity with OBIEE, Informatica, and DAC (preferred)